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Hospitality Guest Services Representative

1 month ago

Kansas City, Missouri, United States Hotel Lotus Stadium Full time

We are looking for a highly motivated Hotel Front Desk Receptionist to join our team at Hotel Lotus Stadium. As a key member of our hospitality team, you will play a critical role in ensuring that our guests have an exceptional stay.

About the Role

In this position, you will be responsible for providing exceptional customer service, managing guest information, and ensuring that our hotel runs smoothly.

Key Responsibilities
  • Provide warm welcomes and efficient check-in/check-out services to guests
  • Manage guest information accurately and efficiently
  • Take incoming calls and respond to guest inquiries in a timely and professional manner
  • Collaborate with the housekeeping staff to ensure rooms are clean and ready for new guests
  • Perform general bookkeeping tasks to maintain accurate guest records

We offer a competitive salary for this position, estimated to be around $45,000 - $65,000 per year, depending on location and experience.

What We're Looking For
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and handle multiple tasks simultaneously
  • Knowledge of Microsoft Office and reservation management systems
  • Previous hotel industry experience or related job preferred
  • High school diploma or equivalent required