Receptionist and Guest Service Specialist
1 month ago
Are you a customer service enthusiast looking for a new challenge? Do you have a passion for delivering exceptional service and ensuring every guest feels welcome? Look no further As a Receptionist and Guest Service Specialist at Fairfield Inn by Marriott Kansas City Downtown/Union Hill, you will be the first point of contact for our guests and play a crucial role in creating memorable experiences.
ResponsibilitiesThis dynamic role involves:
- Providing warm and personalized welcome to guests, making them feel valued and appreciated.
- Efficiently managing room bookings, cancellations, and modifications while maintaining accuracy and attention to detail.
- Resolving customer complaints and concerns in a prompt, professional, and empathetic manner.
- Collaborating with housekeeping to ensure seamless room transitions and guaranteeing an immaculate environment for our guests.
- Maintaining accurate and up-to-date records of guest accounts, payment history, and other relevant information.
Benefits:
- $40,000 - $55,000 per year salary, commensurate with experience.
- A comprehensive benefits package, including medical, dental, vision, and 401(k) match.
- Ongoing training and development opportunities to enhance your skills and knowledge.
We're an equal opportunity employer, committed to fostering an inclusive workplace where everyone can thrive.
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