Hotel Night Audit Associate
1 week ago
We are seeking a skilled Hotel Night Audit Associate to join our team at KMG Hotels. As a Night Auditor, you will play a vital role in ensuring the seamless execution of guest transactions and providing exceptional service.
About the Role- Deliver True Hospitality by creating a warm and welcoming atmosphere for guests
- Acknowledge Rewards Club members and returning guests with personalized attention
- Manage guest bookings, up-selling opportunities, and provide recommendations for an enhanced stay
- Handle cash and credit transactions efficiently and accurately
- Swiftly check guests in and out, taking IDs, distributing room keys, and controlling safety deposit boxes
- Stay proactive in meeting guest needs, recording preferences, and addressing messages, requests, questions, and concerns
- Serve as a trusted contact for guests, providing assistance with bill issues, local knowledge, and looping in management when necessary
- Maintain a safe environment by following procedures, reporting incidents, and wearing protective gear when required
- Promote a positive brand image by maintaining a neat appearance and being approachable
- Excellent communication skills to handle guest concerns and compliments
- Strong problem-solving abilities to turn issues into opportunities for memorable guest experiences
- Fluency in English (additional languages a plus)
- Literacy and tech-savviness, including basic math and computer skills
- Flexibility to work night, weekend, and holiday shifts
- High school diploma or equivalent; college degree preferred but not essential
- At least one year of experience in a front desk or guest service position; strength and stamina required for lifting, pushing, and pulling objects up to 23 kg
- Live out our promise of True Hospitality each day, connecting every colleague across all hotels
- Emphasize core service skills: True Attitude, True Confidence, True Listening, and True Responsiveness
KMG Hotels was founded in 2000 by Jay and Sanjay Koshiya. With over 800 associates, we strive to create a culture where everyone is valued and respected. Our growth is built on honest business practices, commitment to our associates, progressive sales, and dedication to well-maintained hotels. We aspire to be industry leaders in acquisitions, development, ownership, and management.
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