Hotel Night Audit Associate

1 week ago


Kansas City, Missouri, United States KMG Hotels Full time
Transforming Guest Experiences at KMG Hotels

We are seeking a skilled Hotel Night Audit Associate to join our team at KMG Hotels. As a Night Auditor, you will play a vital role in ensuring the seamless execution of guest transactions and providing exceptional service.

About the Role
  • Deliver True Hospitality by creating a warm and welcoming atmosphere for guests
  • Acknowledge Rewards Club members and returning guests with personalized attention
  • Manage guest bookings, up-selling opportunities, and provide recommendations for an enhanced stay
  • Handle cash and credit transactions efficiently and accurately
  • Swiftly check guests in and out, taking IDs, distributing room keys, and controlling safety deposit boxes
  • Stay proactive in meeting guest needs, recording preferences, and addressing messages, requests, questions, and concerns
  • Serve as a trusted contact for guests, providing assistance with bill issues, local knowledge, and looping in management when necessary
  • Maintain a safe environment by following procedures, reporting incidents, and wearing protective gear when required
  • Promote a positive brand image by maintaining a neat appearance and being approachable
Requirements
  • Excellent communication skills to handle guest concerns and compliments
  • Strong problem-solving abilities to turn issues into opportunities for memorable guest experiences
  • Fluency in English (additional languages a plus)
  • Literacy and tech-savviness, including basic math and computer skills
  • Flexibility to work night, weekend, and holiday shifts
  • High school diploma or equivalent; college degree preferred but not essential
  • At least one year of experience in a front desk or guest service position; strength and stamina required for lifting, pushing, and pulling objects up to 23 kg
How We Deliver True Hospitality
  • Live out our promise of True Hospitality each day, connecting every colleague across all hotels
  • Emphasize core service skills: True Attitude, True Confidence, True Listening, and True Responsiveness
About KMG Hotels

KMG Hotels was founded in 2000 by Jay and Sanjay Koshiya. With over 800 associates, we strive to create a culture where everyone is valued and respected. Our growth is built on honest business practices, commitment to our associates, progressive sales, and dedication to well-maintained hotels. We aspire to be industry leaders in acquisitions, development, ownership, and management.



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