Bilingual Customer Solutions Specialist
2 days ago
We are seeking a highly skilled Bilingual French Customer Service Representative to join our team at Encompass Supply Chain Solutions, Inc. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through proactive communication, problem-solving, and a passion for customer satisfaction.
Key Responsibilities- Proactively respond to customer inquiries via phone, email, or fax, providing accurate and timely resolutions.
- Process orders and quotes in accordance with customer service representative guidelines, ensuring seamless customer experiences.
- Recognize opportunities to upsell additional products and services, driving revenue growth and customer loyalty.
- Follow up on outbound calls, assigned cases, and quotes in a timely manner, ensuring prompt resolution and customer satisfaction.
- Document all customer interactions accurately and thoroughly, maintaining a high level of professionalism and attention to detail.
- Proficiency in English and French (verbal and written) is essential for this role.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
- Ability to work independently, efficiently, and effectively in a fast-paced environment.
- High School Diploma or equivalent, with a combination of customer service experience.
- Typing speed of 40 wpm or higher.
- Reliable high-speed internet connection at home (at least 10 Mbps).
- Ability to work a schedule of Monday-Friday, 9:30 am-6:00 pm EST.
We are a leading supplier of parts to repair products throughout the home, with a strong commitment to customer satisfaction and employee well-being. Our team is dedicated to providing exceptional service, and we are seeking like-minded individuals to join our team.
We are an equal opportunity employer, welcoming diversity and committed to creating an inclusive work environment. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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