Optical Customer Support Specialist
2 weeks ago
The Optical Customer Support Specialist plays a crucial role in ensuring customer satisfaction through effective communication and support.
Qualifications:
- Minimum of 1 year of relevant experience in eyewear customer service.
- High school diploma or equivalent.
- Proficient in telephone and email etiquette.
- Strong active listening skills.
- Familiarity with electronic communication platforms, including email and chat services.
Key Responsibilities:
- Deliver exceptional customer service by managing inbound and outbound communications via phone, email, and chat.
- Address customer inquiries and concerns promptly and professionally.
- Process orders and manage order modifications efficiently.
- Provide technical assistance related to optical products.
- Proactively resolve customer issues and concerns, ensuring a positive experience.
- Maintain organized records of customer interactions and follow up as necessary.
- Collaborate with team members to enhance service delivery.
- Uphold company policies and safety standards in all interactions.
Work Environment:
- Ensure a tidy and organized workspace to promote productivity.
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