French Bilingual Customer Support Specialist
2 weeks ago
Position Overview
As a Bilingual (French/English) Customer Solutions Specialist, you will play a crucial role in ensuring an exceptional experience for our clients. Acting as the welcoming voice and reliable resource for Encompass, you will engage with customers consistently, guiding them through the entire ordering journey. If you excel at cultivating strong relationships with clients, possess high energy, and have a keen eye for detail, we are eager to connect with you.
Key Responsibilities
- Respond proactively to inquiries regarding products and services through various communication channels.
- Efficiently place and process orders in accordance with established guidelines.
- Identify opportunities to promote additional products and services to enhance customer satisfaction.
- Conduct timely follow-ups on outbound calls, assigned cases, and quotes.
- Ensure all open quotes and unresolved inquiries are addressed promptly.
- Maintain accurate documentation of all customer interactions.
Qualifications
- Availability to work Monday through Friday during standard business hours.
- Excellent communication skills with proficiency in both English and French (written and verbal).
- Enthusiasm for managing a high volume of detailed calls while maintaining a friendly and supportive attitude.
- Access to a reliable, high-speed internet connection.
- A proven ability to build strong customer relationships and foster loyalty.
- Capability to work independently and efficiently meet deadlines.
- Familiarity with MS Office applications, particularly Word and Excel.
- A High School Diploma or equivalent experience in customer service.
- A typing speed of at least 40 words per minute.
Company Commitment
Encompass Supply Chain Solutions, Inc. values diversity and is an equal opportunity employer. All qualified candidates will be considered without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status.
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