French Bilingual Customer Support Specialist
1 week ago
About Us
Encompass is a leading provider of essential components for home product repairs. With distribution centers across the country, we offer parts from over 250 renowned brands, including Whirlpool, GE, Samsung, and more. Our journey began in 1953, and we have evolved into a key player in the aftermarket supply chain, serving various product categories and maintaining strong relationships with our customers.
Work Environment
We pride ourselves on fostering a collaborative and dynamic workplace culture. Our team thrives on teamwork and adaptability, ensuring that every member feels valued and appreciated. We believe in balancing hard work with enjoyment, creating an atmosphere where everyone can contribute and have fun.
Role Overview
As a Bilingual (French/English) Customer Solutions Specialist, you will be the friendly voice of Encompass, dedicated to providing exceptional service to our customers. Your role will involve maintaining communication with clients and assisting them throughout their ordering journey. If you are passionate about building strong customer relationships and delivering outstanding service, we would love to hear from you.
Key Responsibilities
- Respond proactively to inquiries regarding products and services through various communication channels.
- Process and manage customer orders accurately according to established guidelines.
- Identify opportunities to promote additional products and services to enhance customer satisfaction.
- Follow up on calls, cases, and quotes to ensure timely resolutions.
- Maintain thorough documentation of all customer interactions.
Qualifications
- Availability to work Monday to Friday during standard business hours.
- Excellent communication skills in both English and French, both verbal and written.
- Ability to handle a high volume of calls while maintaining a positive and helpful attitude.
- Reliable high-speed internet connection is required.
- Strong relationship-building skills to foster customer loyalty.
- Ability to work independently and meet deadlines efficiently.
- Familiarity with MS Office applications, particularly Word and Excel.
- A High School Diploma or equivalent experience in customer service.
- Typing speed of at least 40 words per minute.
Encompass Supply Chain Solutions, Inc. is committed to diversity and is an equal opportunity employer. All qualified applicants will be considered without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status.
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French Bilingual Customer Support Specialist
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