Front Desk Associate

21 hours ago


New York, New York, United States East River Medical Imaging Full time
About East River Medical Imaging

We are a leading provider of diagnostic imaging services, committed to delivering exceptional patient care and quality results. Our team of experienced professionals is dedicated to making a positive impact on the lives of our patients.

Job Summary

We are seeking a highly skilled and detail-oriented Front Desk Associate to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient service, managing patient flow, and ensuring a smooth and efficient experience for our patients.

Key Responsibilities
  • Provide Exceptional Patient Service: Build strong relationships with patients, respond to their needs, and provide personalized support to ensure a positive experience.
  • Manage Patient Flow: Monitor patient arrivals, manage wait times, and ensure a smooth and efficient flow of patients through our facilities.
  • Process Payments and Insurance: Handle patient payments, process insurance claims, and ensure accurate and timely billing.
  • Update Patient Information: Maintain accurate and up-to-date patient records, including contact information and medical history.
  • Ensure Compliance: Adhere to HIPAA regulations and maintain confidentiality of patient information.
Requirements
  • Education: High school diploma or equivalent required; 2 years of college experience or 2 years of experience in a healthcare setting preferred.
  • Knowledge and Skills: Basic insurance and medical terminology, knowledge of HIPAA laws and compliance regulations, strong communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in MS Outlook, MS Word, and other medical software.
Work Environment

Our work environment is dynamic and fast-paced, with a focus on delivering exceptional patient care. As a Front Desk Associate, you will be working in a team-oriented environment, collaborating with healthcare professionals to ensure a positive experience for our patients.


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