Current jobs related to Guest Relations Assistant Manager - Harbor Springs - The Highlands at Harbor Springs

  • Guest Relations Clerk

    3 weeks ago

    Altamonte Springs, Florida, United States United Family Services Inc Full time

    Position Overview:The Service Center Clerk plays a vital role in ensuring customer satisfaction and managing guest interactions. This position involves a variety of responsibilities aimed at providing essential services to our clientele, including but not limited to check cashing, wire transfers, and lottery services. The Clerk is also tasked with...

  • General Manager, Condos- Barefoot Beach

    1 week ago

    Bonita Springs, Florida, United States Guest Services Full time

    Job Summary:The General Manager is responsible for overseeing all aspects of condominium property operations, including communications, human resources, financial management, facilities maintenance, and project management. This role requires a strong leader who can motivate a team to provide exceptional customer service while directing the management team...

  • Guest Experience Specialist

    3 months ago

    Harbor Springs, United States Sugarloaf Mountain Corporation Full time

    Overview Join our team at The Highlands as a Guest Experience Specialist and embark on a rewarding journey in the hospitality industry. You’ll engage with customers, providing prompt assistance through various channels including email, web chat, voicemail, and phone. Your role involves helping guests make reservations, troubleshooting e-commerce...

  • Guest Experience Specialist

    3 months ago

    Harbor Springs, United States Sugarloaf Mountain Corporation Full time

    Overview Join our team at The Highlands as a Guest Experience Specialist and embark on a rewarding journey in the hospitality industry. You’ll engage with customers, providing prompt assistance through various channels including email, web chat, voicemail, and phone. Your role involves helping guests make reservations, troubleshooting e-commerce...

  • Guest Experience Ambassador

    2 weeks ago

    Harbor Springs, United States The Highlands at Harbor Springs Full time

    Guest Experience SpecialistAt The Highlands at Harbor Springs, we're seeking a skilled Guest Experience Specialist to join our team. As a key member of our hospitality team, you'll play a vital role in ensuring our guests have an exceptional experience.Key Responsibilities:Respond to customer inquiries via email, web chat, voicemail, and phone in a timely...

  • Guest Experience Ambassador

    7 days ago

    Harbor Springs, United States The Highlands at Harbor Springs Full time

    Overview:The Highlands at Harbor Springs is seeking a skilled Guest Experience Specialist to provide exceptional service to our guests. As a key member of our team, you will be responsible for engaging with customers through various channels, including email, web chat, voicemail, and phone.Responsibilities:Respond to customer inquiries in a timely and...

  • Guest Experience Specialist

    3 months ago

    Harbor Springs, United States The Highlands at Harbor Springs Full time

    Overview: Join our team at The Highlands as a Guest Experience Specialist and embark on a rewarding journey in the hospitality industry. Youll engage with customers, providing prompt assistance through various channels including email, web chat, voicemail, and phone. Your role involves helping guests make reservations, troubleshooting e-commerce...

  • Guest Experience Specialist

    3 months ago

    Harbor Springs, United States The Highlands at Harbor Springs Full time

    Overview: Join our team at The Highlands as a Guest Experience Specialist and embark on a rewarding journey in the hospitality industry. Youll engage with customers, providing prompt assistance through various channels including email, web chat, voicemail, and phone. Your role involves helping guests make reservations, troubleshooting e-commerce...

  • Front Desk Receptionist

    7 days ago

    High Springs, Florida, United States Guest Services Full time

    The Front Desk Receptionist will be responsible for performing all desk attendant functions, including checking guests and vendors in and out, reservations, and switchboard.Our property is seeking a Night Auditor to join our team of hospitality professionals.The ideal candidate will have strong attention to financial details, a genuine love of interacting...

  • Guest Services Attendant

    2 weeks ago

    Harbor Springs, United States The Highlands at Harbor Springs Full time

    OverviewThe Highlands Resort is seeking a skilled Guest Services Attendant to provide exceptional service to our guests. As a key member of our team, you will be responsible for ensuring a seamless and enjoyable experience for our visitors.ResponsibilitiesProvide prompt and courteous assistance to guests, including luggage handling, answering questions, and...

  • Assistant Front Desk Manager

    5 months ago

    Harbor Springs, United States The Highlands at Harbor Springs Full time

    Overview: The Highlands Front Desk Assistant Manager assists The Highlands Front Desk Manager in maintaining and improving Front Desk operations and fulfills the manager role when the manager is absent. They will be ensuring all Team Members are attentive, friendly, and efficient by providing all guests with quality service throughout their stay while...

  • Assistant Front Desk Manager

    3 months ago

    Harbor Springs, United States The Highlands at Harbor Springs Full time

    Overview: The Highlands Front Desk Assistant Manager assists The Highlands Front Desk Manager in maintaining and improving Front Desk operations and fulfills the manager role when the manager is absent. They will be ensuring all Team Members are attentive, friendly, and efficient by providing all guests with quality service throughout their stay while...

  • Host/Hostess - Wakulla Springs

    2 weeks ago

    High Springs, Florida, United States Guest Services Full time

    Job SummaryThe Host/Hostess is responsible for providing exceptional customer service and ensuring a positive experience for guests at Wakulla Springs. This role involves making reservations, greeting guests, and seating them in a friendly and welcoming manner.Key ResponsibilitiesGreet customers in a positive and welcoming manner, acknowledging them upon...

  • Guest Services Manager

    4 weeks ago

    COLORADO SPRINGS, United States Great Wolf Lodge Full time

    Pay: $60000 per year - $65000 per year At Great Wolf, our Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors compliance with standards and procedures.Join our Pack:  •Grow your career: A great place to start or advance your career with cross-training,...

  • Guest Services Attendant

    2 weeks ago

    Harbor Springs, Michigan, United States The Highlands at Harbor Springs Full time

    Overview:The Highlands at Harbor Springs is seeking a skilled Guest Services Attendant to provide exceptional service to our guests. As a key member of our team, you will be responsible for ensuring a seamless and enjoyable experience for our visitors.Responsibilities include:Maintaining the cleanliness of resort lobby areas and groundsProviding quality...

  • Guest Services Manager

    4 weeks ago

    Colorado Springs, United States Great Wolf Lodge Full time

    Job DescriptionPay: $60000 per year - $65000 per year At Great Wolf, our Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors compliance with standards and procedures.Join our Pack:  •Grow your career: A great place to start or advance your career with...

  • Resort Guest Experience Specialist

    7 days ago

    Harbor Springs, United States The Highlands at Harbor Springs Full time

    Overview:The Highlands at Harbor Springs is seeking a skilled and friendly Guest Services Attendant to join our team. As a Guest Service Attendant, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay with us is unforgettable.Responsibilities:Assist guests with luggage, provide directions, and address...

  • Guest Experience Manager

    2 weeks ago

    Palm Springs, California, United States Parker Palm Springs Full time

    Job Title: Guest Experience ManagerAt Parker Palm Springs, we are seeking a highly skilled Guest Experience Manager to join our team. This is a unique opportunity to work in a luxury property and create unforgettable experiences for our esteemed guests.Key Responsibilities:Collaborate with the Director of Front Office to develop and implement exceptional...

  • Bartender - Wakulla Springs

    2 weeks ago

    High Springs, Florida, United States Guest Services Full time

    Job Summary:As a Bartender at Guest Services, you will be responsible for providing exceptional service to our guests by serving beverages in a fast, courteous, and efficient manner. You will ensure correct billing procedures and provide excellent service to meet the Company's standards.Key Responsibilities: Anticipate customer needs and respond with a sense...

  • Front Desk Agent

    7 days ago

    High Springs, Florida, United States Guest Services Full time

    Compensation Amount: 14.00 USD HourlyJob Summary:The Front Desk Agent is responsible for performing all desk attendant functions, including checking guests and vendors in and out, reservations, and switchboard. Strong customer service skills are essential for this role.Responsibilities:Ensure every hotel guest has a pleasant stayDelegate housekeeping,...

Guest Relations Assistant Manager

2 months ago

Harbor Springs, United States The Highlands at Harbor Springs Full time

Position Overview:

The Assistant Front Desk Manager plays a crucial role in supporting the Front Desk Manager at The Highlands at Harbor Springs. This position is responsible for enhancing and overseeing front desk operations, stepping into the managerial role during the manager's absence. The individual will ensure that all team members deliver attentive, friendly, and efficient service to guests throughout their stay, while also maximizing room revenue and occupancy rates.

Key Benefits of Joining Our Team:

As a member of The Highlands, you will enjoy numerous perks, including:
- Complimentary Golf and Ski Passes for you and your family
- 40% discount at various dining establishments
- 30% off spa treatments at select resorts
- Free access to Avalanche Bay Water Park
- Lodging discounts for friends and family
- Childcare services for team members
- Tuition reimbursement opportunities
- Seasonal health insurance for team members
- A service and loyalty bonus program that rewards up to 5% of gross wages per season

For more details on our exceptional benefits and to read testimonials, please visit our employment page.

Our Core Values: LEAD by Serving
At The Highlands, we believe that outstanding leadership significantly enhances the work experience. Our core values guide us in creating memorable experiences for every guest:

  • Long-Term Thinking
  • Excellence in Execution
  • Attitude is Everything
  • Develop Great People

Responsibilities:

  • Supervise team members and monitor performance to ensure compliance with resort standards and operational procedures.
  • Oversee and engage in the efficient and courteous check-in and check-out processes for guests.
  • Proactively address and resolve issues related to guest accommodations and rates.
  • Train team members to meet expectations and deliver exceptional guest service.
  • Handle and resolve any owner or guest complaints in a friendly and timely manner.
  • Maintain the appearance and organization of front office areas.
  • Collaborate with other department managers to ensure seamless operations and coordination.
  • Familiarize yourself with the resort's accommodations, meeting facilities, services, and common areas.
  • Exhibit behavior that aligns with the company's core values (LEAD).
  • Perform additional duties as assigned by management.

Qualifications:

  • Preferred experience in supervisory roles and front desk operations.
  • Must be at least 18 years old.
  • High school diploma or equivalent is required, along with proficiency in handling payment transactions.
  • Willingness to work nights, weekends, and holidays is essential.
  • Experience with point of sale software and familiarity with Microsoft Office is required.