Resort Guest Experience Specialist

3 weeks ago

Harbor Springs, United States The Highlands at Harbor Springs Full time

Overview:


The Highlands at Harbor Springs is seeking a skilled and friendly Guest Services Attendant to join our team. As a Guest Service Attendant, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay with us is unforgettable.

Responsibilities:



  • Assist guests with luggage, provide directions, and address any questions or concerns they may have.
  • Maintain the cleanliness and organization of the resort lobby and grounds.
  • Deliver amenities and services to guest rooms, such as ice and gift baskets, to enhance their experience.
  • Maintain knowledge of the property's events, activities, and amenities to provide guests with accurate information.
  • Work closely with the front desk and other guest service areas to ensure seamless service delivery.


Qualifications and Requirements:

  • Must be at least 16 years old.
  • Must be able to lift up to 25 pounds.
  • Must be able to work on your feet for extended periods.
  • Must have a valid driver's license.


Benefits:

  • A free Golf Pass and Ski Pass for both you and your family.
  • 40% off at the various Boyne Restaurants.
  • Discounts at other Boyne Resorts, such as 30% off spa treatments at the Inn at Bay Harbor and Boyne Mountain.
  • Free Passes to Avalanche Bay Water Park at Boyne Mountain.
  • Discounts on lodging for friends and family.
  • Team Member Child Care.
  • Tuition Reimbursement.
  • Seasonal Team Member Health Insurance.
  • Service and Loyalty Bonus Program up to 5% of gross wages per season.
  • Team Member Housing available on a first-come, first-served basis.


Our Core Values:

At The Highlands at Harbor Springs, we prioritize our core values to ensure exceptional service delivery:



  • LEAD by Serving: We strive to lead by serving our guests and colleagues with a focus on excellence and guest satisfaction.
  • Long-Term Thinking: We plan for the long-term, investing in our guests' experiences and our team members' growth.
  • Excellence in Execution: We strive for precision and attention to detail in all aspects of our operation.
  • Attitude is Everything: We believe that a positive attitude is essential for delivering exceptional service.
  • Develop Great People: We prioritize our team members' growth and development, recognizing that great people make great experiences.


Estimated Salary: $25,000 - $35,000 per year, depending on experience and qualifications. The Highlands at Harbor Springs offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

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