Host/Hostess - Wakulla Springs
2 weeks ago
The Host/Hostess is responsible for providing exceptional customer service and ensuring a positive experience for guests at Wakulla Springs. This role involves making reservations, greeting guests, and seating them in a friendly and welcoming manner.
Key Responsibilities- Greet customers in a positive and welcoming manner, acknowledging them upon arrival and departure.
- Anticipate and respond to customers' needs with a sense of urgency, ensuring their satisfaction.
- Answer telephone calls, direct them as necessary, and make reservations with patience and warmth.
- Escort customers to their tables, present menus according to unit guidelines, and resolve any issues that may arise.
- Clean and organize the lobby area and host stand, completing closing duties as assigned.
- Be familiar with all unit services and local attractions to respond to customers' questions accurately.
- Maintain awareness of safety issues and report them immediately to management.
- Partial High School education; High School Diploma/G.E.D. equivalent preferred.
- Strong customer service abilities, actively looking for ways to assist customers and coworkers.
- Ability to recognize and communicate problems to management.
- Ability to remain organized and multitask in a fast-paced environment.
- Moving about on foot to accomplish tasks, frequent movements from place to place within the unit.
- Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
- Ability to stand for the entire workday.
- Climbing steps regularly.
- Withstanding temperature extremes in freezer, refrigerator walk-in, and grill areas.
- Reading and writing work-related documents in English.
- Speech recognition and clarity, including the ability to understand and communicate with customers and coworkers in English.
Founded in 1917, Guest Services has earned a reputation as a premier hospitality management company and National Park Service concessionaire in the United States. We take pride in providing best-in-class services across various client sites, including luxury communities, hotels, resorts, and national parks.
Guest Services is an Equal Opportunity / Affirmative Action employer, committed to providing an inclusive workplace where individuals can bring their whole selves to work. We strive to provide exceptional service to our diverse customer base.
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