Guest Experience Specialist
1 month ago
Overview:
Join our team at The Highlands as a Guest Experience Specialist and embark on a rewarding journey in the hospitality industry. Youll engage with customers, providing prompt assistance through various channels including email, web chat, voicemail, and phone. Your role involves helping guests make reservations, troubleshooting e-commerce transactions, and ensuring a seamless experience. With a focus on maintaining a positive and empathetic attitude, you'll contribute to enhancing our guests' interactions with the resort. This full-time, year-round position offers you the chance to be a part of an exceptional team, complete with benefits and opportunities for growth.
Some perks of working for The Highlands include:
- A free Golf Pass and Ski Pass for both you and your family
- 40% off at the various Boyne Restaurants
- Discounts at other Boyne Resorts such as 30% Spa treatments at the Inn at Bay Harbor and Boyne Mountain
- Free Passes to Avalanche Bay Water Park at Boyne Mountain
- Discounts on lodging for Friends and Family
- Team Member Child Care
- Tuition Reimbursement
- Service and Loyalty Bonus Program up to 5% of gross wages per season
- Team Member Housing available on a first come first serve basis*
- PTO and Paid Sick Leave
- Health/Dental/Vision Insurance
Visit our website for all of our amazing perks, view testimonials, and more The Highlands Employment
Our Core Values: LEAD by Serving
At Boyne Resorts, we know that great Leadership can be the difference between a good and a great work experience. Our core values guide us daily to create lasting memories for every guest.
Long-Term Thinking
Excellence in Execution
Attitude is Everything
Develop Great People
The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.
- Respond to all customer inquiries via email, web chat, voicemail, and phone promptly.
- Assist guests with questions, make dinner and activity reservations, and log conversation notes.
- Monitor and report on users reactions to product offerings and troubleshoot challenges.
- Help customers identify, create or reset login credentials for the online store and Boyne Rewards account.
- Troubleshoot e-commerce transactions with guests.
- Train AI-powered chatbot to respond accurately to online inquiries, and monitor chatbot dashboard offering live escalation (responses) as needed.
- Work in lift ticket window as needed or seasonally, assisting guest in person with activity or lift ticket purchases.
- Review website and SharePoint site for information and update the Skier Services Manager with any inaccuracies.
- Complete tasks given by the Skier Services Director or Manager.
- You possess a High School diploma or equivalent; college experience is desirable
- You have previous experience working in the hospitality industry with strong communication skills
- You have a strong writing and grammar skills with an ability to curate professional responses
- You understand e-commerce strategy and tactics
- You are detail-orientated, organized, and able to manage multiple conversations and deliverables
- Proficent in Microsoft 365, experience with RTP and/or Salesforce preferred but not required
*Single Bed, no pets. If interested, inquire during job interview
-
Guest Experience Specialist
1 month ago
Harbor Springs, United States Boyne Resorts Full timeRespond to all customer inquiries via email, web chat, voicemail, and phone promptly. Assist guests with questions, make dinner and activity reservations, and log conversation notes. Monitor and report on users reactions to product offerings and tro Guest Experience, Specialist, Guest, Business Services, Experience
-
Guest Experience Specialist
4 weeks ago
Harbor Springs, United States Boyne Resorts Full timeRespond to all customer inquiries via email, web chat, voicemail, and phone promptly. Assist guests with questions, make dinner and activity reservations, and log conversation notes. Monitor and report on users reactions to product offerings and tro Guest Experience, Specialist, Guest, Business Services, Experience
-
Guest Experience Specialist
4 weeks ago
Harbor Springs, United States Sugarloaf Mountain Corporation Full timeOverview Join our team at The Highlands as a Guest Experience Specialist and embark on a rewarding journey in the hospitality industry. You’ll engage with customers, providing prompt assistance through various channels including email, web chat, voicemail, and phone. Your role involves helping guests make reservations, troubleshooting e-commerce...
-
Guest Experience Specialist
4 weeks ago
Harbor Springs, United States Sugarloaf Mountain Corporation Full timeOverview Join our team at The Highlands as a Guest Experience Specialist and embark on a rewarding journey in the hospitality industry. You’ll engage with customers, providing prompt assistance through various channels including email, web chat, voicemail, and phone. Your role involves helping guests make reservations, troubleshooting e-commerce...
-
Guest Experience Specialist
1 month ago
Harbor Springs, United States The Highlands at Harbor Springs Full timeOverview: Join our team at The Highlands as a Guest Experience Specialist and embark on a rewarding journey in the hospitality industry. Youll engage with customers, providing prompt assistance through various channels including email, web chat, voicemail, and phone. Your role involves helping guests make reservations, troubleshooting e-commerce...
-
Guest Experience Coordinator
1 week ago
Colorado Springs, United States VASA Fitness Full timePOSITION DESCRIPTION POSITION TITLE: Member Experience Specialist (MES) FLSA STATUS: Hourly COMPENSATION: Base rate of $15.00 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales! SCHEDULE: Closing Shift, 5p-12am JOIN OUR TEAM At VASA Fitness, we want to create an uplifting experience for everyone by offering...
-
Guest Experience Specialist
3 months ago
Glenwood Springs, United States Rocky Mountaineer Full timeImportant Timelines This is a seasonal position, through to October 2024. Please keep an eye on your email and junk mail for further updates. Purpose Rocky Mountaineer (RM) is the world's largest privately-owned luxury passenger rail service. We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. We...
-
Maintenance Specialist
1 week ago
Bonita Springs, United States Guest Services Full timeCompensation Amount: 28.00 USD Hourly Job Summary: The Maintenance Specialist assists by performing all aspects of maintenance and repair work on all mechanical, structural, and electrical equipment and systems on assigned locations. Job Description: ESSENTIAL FUNCTIONS Receive direction from the Maintenance Manager and assist in the overall maintenance and...
-
Room Attendant
3 hours ago
Palm Springs, California, United States Kimpton Hotel Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Room Attendant to join our Housekeeping team at Kimpton Rowan Palm Springs. As a Room Attendant, you will be responsible for ensuring that our guest rooms and common areas are clean, comfortable, and inviting for our guests.Key ResponsibilitiesClean and maintain guest rooms, including dusting,...
-
Facilities Specialist
2 days ago
Bonita Springs, Florida, United States Guest Services Full timeJob Summary: We are seeking a skilled Maintenance Technician to join our team at Guest Services. As a key member of our facilities team, you will be responsible for performing routine maintenance and repairs on our properties to ensure a safe and comfortable environment for our guests.Key Responsibilities:Perform routine maintenance and repairs on...
-
Guest Relations Specialist
1 week ago
Pagosa Springs, Colorado, United States The Springs Resort Full timeJoin Our TeamAs a Guest Relations Specialist at The Springs Resort, you will play a crucial role in delivering exceptional service to our visitors from the moment they arrive until their departure. Your primary objective will be to enhance room revenue while ensuring a high level of guest satisfaction.QualificationsEducation & Experience:Relevant college...
-
Guest Experience Coordinator
2 days ago
Palm Springs, California, United States Davidson Hospitality Group Full timeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Davidson Hospitality Group. As a Guest Experience Coordinator, you will play a critical role in ensuring that our guests receive exceptional service and have a memorable experience.Key Responsibilities:Coordinate concierge-type services for...
-
Guest Experience Manager
2 days ago
Colorado Springs, Colorado, United States Baxter Auto Group Full timeJob Description**Job Summary**Baxter Auto Group is seeking a highly skilled Guest Experience Manager to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences that exceed our guests' expectations.Key Responsibilities:Serve as the lead ambassador in fostering a high-quality guest and employee...
-
Guest Experience Coordinator
2 days ago
Hot Springs, Virginia, United States Omni Hotels Full timeJob SummaryWe are seeking a highly skilled and experienced Loyalty Manager to join our team at Omni Hotels. The successful candidate will be responsible for developing and maintaining relationships with our valued Select Guest members, ensuring their needs are met and exceeded.Key ResponsibilitiesLead Training and Development: Provide comprehensive training...
-
Guest Services Representative
1 week ago
Harbor Springs, United States The Highlands at Harbor Springs Full timePosition Overview:The Highlands at Harbor Springs is seeking dedicated Front Desk Agents to enhance our guest experience. As a Front Desk Agent, you will serve as the initial point of contact for our guests, managing various aspects of their stay. Your responsibilities will include welcoming guests, facilitating check-ins and check-outs, addressing...
-
Guest Services Representative
1 week ago
Harbor Springs, United States The Highlands at Harbor Springs Full timePosition Overview:The Highlands at Harbor Springs is seeking dedicated Front Desk Agents to enhance our guest experience. As a Front Desk Agent, you will serve as the initial point of contact for our guests, managing various aspects of their stay. Your responsibilities will include welcoming guests, facilitating check-ins and check-outs, addressing...
-
Guest Experience Coordinator
2 days ago
Palm Springs, California, United States Margaritaville Resort Palm Springs Full timeAbout the RoleMargaritaville Resort Palm Springs is seeking a highly motivated and customer-focused individual to join our team as a Guest Services Ambassador. This role is responsible for providing exceptional service and creating memorable experiences for our guests.Key ResponsibilitiesCoordinate concierge-type services for guests, setting a positive tone...
-
Guest Room Specialist
1 week ago
Ocean Springs, Mississippi, United States Blue Sky Hospitality Solutions Full timePOSITION OVERVIEW The Guest Room Specialist plays a vital role in maintaining the cleanliness and comfort of guest accommodations, ensuring that all requests are met with the utmost professionalism in alignment with the hotel's commitment to outstanding guest experiences.CANDIDATE QUALIFICATIONS Experience Prior experience in housekeeping is highly...
-
Guest Services Coordinator
1 week ago
Harbor Springs, United States The Highlands at Harbor Springs Full timePosition Overview:The Highlands at Harbor Springs is seeking dedicated individuals for the role of Front Desk Supervisor. In this pivotal position, you will oversee the front office operations of our resort, ensuring exceptional service and addressing any guest inquiries or concerns. This is a full-time, year-round role with flexible scheduling options,...
-
Guest Services Representative
5 days ago
Harbor Springs, United States The Highlands at Harbor Springs Full timePosition Overview:The Highlands at Harbor Springs is in search of dedicated Front Desk Agents. As a Front Desk Agent, you will serve as the initial point of contact for our guests, managing various aspects of their stay. Your responsibilities will include welcoming guests, facilitating check-ins and check-outs, addressing inquiries, and resolving any...