Lead Collections Operations Strategist

2 weeks ago

Columbus, Ohio, United States UpStart Full time

About Upstart

Upstart is a prominent AI-driven lending marketplace collaborating with financial institutions to enhance access to affordable credit. By utilizing Upstart's AI platform, partner banks and credit unions can achieve higher approval rates and reduced loss rates across diverse demographics, while providing an outstanding digital-first lending experience. A significant portion of Upstart loans are approved instantly and fully automated.

As a digital-first organization, Upstart allows most employees to work remotely from anywhere in the United States, with additional offices located in select cities.

The Team

The Collections team at Upstart is on the lookout for a candidate to fill the role of Lead Collections Operations Strategist. This position involves overseeing Upstart's collections team and managing processes related to delinquent accounts, collaborating with both internal and external partners.

A successful Lead Collections Operations Strategist will possess strategic and analytical thinking skills, be solutions-focused, and have a passion for refining processes and workflows. The ideal candidate is self-driven, an exceptional planner, exercises sound judgment, and approaches challenges with a positive attitude. Effective communication and the ability to build strong relationships with vendors and internal teams are essential.

Position Location

This role is available for remote work.

Time Zone Requirements

This team operates across various time zones.

Travel Requirements

As a digital-first company, most responsibilities can be fulfilled remotely. However, occasional travel to vendor sites and quarterly supplier visits may be required.

How You'll Make an Impact:

  • Collaborate with senior leadership to define and implement collections strategies that align with company objectives.
  • Work alongside Collections and Product Leadership to establish a comprehensive outreach program for Upstart's loan portfolio, aimed at supporting borrowers and optimizing returns.
  • Utilize industry knowledge to assess, design, and adapt collections approaches for borrowers facing financial difficulties, ensuring they receive tailored solutions.
  • Employ performance analytics to derive insights that enhance training, quality, and operational efficiency.
  • Set and monitor performance targets based on industry standards and historical data.

Key Responsibilities:

  • Strategy Development: Formulate and execute effective debt collection strategies to maximize recovery and minimize losses.
  • Data Analysis: Analyze collection metrics and trends to pinpoint areas for enhancement and implement best practices.
  • Team Leadership: Identify and nurture talent to foster a high-performing, accountable organization.
  • Operational Management: Supervise daily collections operations, ensuring efficiency and effectiveness.
  • Compliance and Risk Management: Ensure adherence to relevant laws and regulations concerning debt collections.
  • Relationship Management: Cultivate strong relationships with key stakeholders, including agencies and borrowers.

What We're Looking For:

Minimum Qualifications:

  • Bachelor's degree.
  • 7+ years of experience in debt collections or operations, with at least 5 years in a leadership capacity.
  • In-depth knowledge of debt collection laws and regulations.
  • Experience with debt collection software and tools, along with familiarity with industry best practices.

Preferred Qualifications:

  • Curiosity and a critical mindset towards problem-solving.
  • Ability to think creatively and adapt strategies in a dynamic environment.

What You'll Love:

  • Competitive compensation package.
  • Comprehensive health coverage and retirement plans.
  • Generous leave policies and wellness programs.
  • Opportunities for professional development and team engagement activities.

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