Strategic Enterprise Client Success Manager
2 weeks ago
LVT Corp is dedicated to enhancing global safety and security through swiftly deployable security solutions powered by our proprietary SaaS platform. Our comprehensive safety and security ecosystem simplifies the protection of various physical environments through intelligent automation and actionable insights. As a leader in the IoT sector, our systems are utilized nationwide and embraced by Fortune 500 companies that align with our vision.
ROLE OVERVIEW
In the capacity of an Enterprise Customer Success Manager at LVT Corp, you will serve as the primary liaison for our enterprise clients. Your role is vital in ensuring client satisfaction, nurturing enduring relationships, and facilitating the effective implementation of our solutions. The ideal candidate will have a profound understanding of client requirements, outstanding communication abilities, and a fervor for technology.
KEY RESPONSIBILITIES
- Client Relationship Management:
- Establish and nurture robust, strategic relationships with key stakeholders within client organizations.
- Serve as the primary contact for enterprise clients, addressing inquiries, concerns, and ensuring overall satisfaction.
- Onboarding and Implementation:
- Collaborate with internal teams to guarantee a seamless onboarding experience for new enterprise clients.
- Provide guidance and support throughout the implementation phase, ensuring clients derive maximum value from LVT Corp's solutions.
- Training and Education:
- Facilitate training sessions to inform clients about the full range of our product capabilities.
- Keep clients updated on new features, enhancements, and best practices to optimize their utilization of LVT Corp's solutions.
- Account Health Monitoring:
- Proactively oversee customer accounts to identify potential challenges and address them preemptively.
- Collaborate closely with the technical support team to resolve any technical issues swiftly.
- Renewal Management:
- Work alongside the sales team to ensure timely contract renewals.
- Identify opportunities for upselling and cross-selling based on client needs and usage patterns.
- Feedback Collection:
- Collect feedback from clients and relay insights to internal teams for product enhancement.
- Advocate for client needs within the organization to drive continuous improvement of our solutions.
- Bachelor's degree in Business, Marketing, or a related discipline.
- Demonstrated experience in a customer success or account management role, ideally within the enterprise technology domain.
- Strong knowledge of video surveillance, analytics, or related technologies.
- Exceptional communication and interpersonal skills.
- Aptitude for analyzing data and deriving actionable insights.
- Proactive problem-solving abilities and a client-focused mindset.
- Founder-led and employee-driven organization
- Opportunity to create impact in your role
- Value-driven decision-making
- Stable yet rapidly growing environment
- Industry leader in transforming B2B security solutions
- Comprehensive health, vision, and dental coverage for you and your family. Including supplemental and life insurance, company-funded HSA contributions, and an Employee Assistance Program (EAP).
- 401(k) With up to 4% matching contribution
- Time Off & Paid Holidays - Empowering employees to prioritize their well-being
- Stock Options - Every full-time employee has the chance to be a stakeholder in the company and share in our success.
- Paid Parental Leave - Support for your growing family during your time away from work.
- Company Events - Seasonal celebrations and gatherings to foster team spirit.
- Charitable Opportunities - LVT Corp organizes volunteer groups to assist in community service projects.
- Wellness Initiatives - Regular access to health professionals and seminars promoting overall wellness.
- And More - Scholarship opportunities for employees and their dependents, discounted services, and chances to attend local events.
We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates must pass a drug screening and background check upon employment.
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