Customer Success Manager

4 days ago

American Fork, Utah, United States LVT Corp Full time
{"title": "Enterprise Customer Success Manager", "description": "About LVT Corp

LVT Corp is a pioneering company dedicated to enhancing global safety and security through innovative, rapidly deployable security hardware and a proprietary SaaS platform. Our cutting-edge safety and security ecosystem empowers organizations to secure any physical environment through intelligent automation and actionable insights. As a leader in the IoT space, our systems are deployed across the United States and adopted by Fortune 500 companies who share our vision for a safer world.

About This Role

As an Enterprise Customer Success Manager at LVT Corp, you will serve as the primary point of contact for our enterprise-level clients. Your role is crucial in ensuring customer satisfaction, fostering long-term relationships, and driving the successful adoption of our solutions. The ideal candidate possesses a deep understanding of customer needs, exceptional communication skills, and a passion for technology.

Responsibilities
  1. Customer Relationship Management
    • Develop and maintain strong, strategic relationships with key stakeholders within client organizations.
    • Act as the main point of contact for enterprise customers, addressing inquiries, concerns, and ensuring overall customer satisfaction.
  2. Onboarding and Implementation
    • Collaborate with internal teams to ensure a smooth onboarding process for new enterprise clients.
    • Provide guidance and support during the implementation phase, ensuring clients maximize the value of LVT Corp's solutions.
  3. Training and Education
    • Conduct training sessions to educate clients on the full capabilities of our products.
    • Keep clients informed about new features, updates, and best practices to optimize their use of LVT Corp's solutions.
  4. Account Health Monitoring
    • Proactively monitor customer accounts to identify potential issues and address them before they escalate.
    • Work closely with the technical support team to resolve any technical issues promptly.
  5. Renewal Management
    • Collaborate with the sales team to ensure timely renewal of contracts.
    • Identify upsell and cross-sell opportunities based on customer needs and usage patterns.
  6. Feedback Collection
    • Gather feedback from customers and communicate insights to internal teams for product improvement.
    • Advocate for customer needs within the organization to drive continuous enhancement of our solutions.
Qualifications
  • Bachelor's degree in Business, Marketing, or a related field.
  • Proven experience in a customer success or account management role, preferably in the enterprise technology sector.
  • Strong understanding of video surveillance, analytics, or related technologies.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and derive actionable insights.
  • Proactive problem-solving skills and a customer-centric mindset.
Why Join Us
  • Founder-led and employee-driven company.
  • The opportunity to build where you stand.
  • Value-centric decision making.
  • Both an economically stable and hyper-growth environment.
  • The market leader in redefining how B2B does security.
Benefits
  • Comprehensive health, vision, and dental benefits for you and your family.
  • 401(k) With up to 4% match.
  • Time Off & Paid Holidays.
  • Stock Options.
  • Paid Parental Leave.
  • Company Events.
  • Charitable Opportunities.
  • Wellness.
  • And More.
HR Policy

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S.

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