Technical Account Manager

2 days ago


American Fork, Utah, United States LVT Corp Full time
About LVT Corp

LVT Corp is a pioneering company dedicated to enhancing global safety and security through innovative, rapidly deployable security hardware and a proprietary SaaS platform. Our cutting-edge enterprise-grade safety and security ecosystem empowers users to secure various physical environments through intelligent automation and actionable insights. As a leader in the IoT space, our systems are deployed across the United States and adopted by Fortune 500 companies who share our vision.

About This Role

As a Technical Account Manager at LVT Corp, you will serve as the primary point of contact for our largest clients, ensuring retention and fostering growth within our top accounts. This role collaborates closely with Client Success Managers to provide an exceptional client experience and drive the growth of our existing clients. Your responsibilities will include:

Key Responsibilities:
  • Building strong relationships with clients, partners, and technicians through friendly and professional communication
  • Collaborating with Client Success Managers to tailor device configuration and video analytic calibration settings that meet clients' objectives and needs
  • Providing timely and effective technical support to clients, addressing their questions and concerns
  • Configuring software settings to meet clients' requirements
  • Calibrating, setting up, and adjusting analytics on various IP camera models
  • Diagnosing and troubleshooting technical and complex issues related to hardware, software, and configuration, and IP camera analytics
  • Effectively managing your time by prioritizing and organizing tasks
Qualifications:
  • 2+ years of relevant Technical Account Manager experience with customer-facing troubleshooting
  • Excellent communication skills, comfortable with phone conversations with clients, partners, and technicians
  • Strong technical background in troubleshooting, electrical, or networking
  • Ability to articulate technical concepts to non-technical audiences
  • Experience setting up analytics for IP cameras
  • Highly organized and able to follow processes with attention to detail
  • Able to re-conceptualize issues to discover practical solutions to complex problems
  • Exercise wise judgment and identify root causes beyond treating symptoms
  • You visualize complex scenarios and think strategically before jumping to conclusions
  • Team player with high emotional intelligence
  • Available to work primarily in-office
  • Shows professional decorum and thrives in a fast-paced environment
  • Needs minimal supervision or support from the team on standard support processes
Why Join Us

LVT Corp offers a unique work environment that fosters growth, stability, and innovation. As a founder-led and employee-driven company, we prioritize value-centric decision making and empower our employees to build and contribute to our mission. Our benefits package includes comprehensive health, vision, and dental benefits, 401(k) with up to 4% match, paid parental leave, and opportunities for professional development and growth.



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