IT Systems Specialist
1 week ago
Company Overview
Sundance Holdings Group, LLC is a distinguished omni-channel specialty retailer dedicated to celebrating and enriching the human experience through creativity and originality.
Position Summary
We are seeking a skilled and motivated Systems Analyst to provide exceptional technical support to our users. This role involves engaging with end users to thoroughly understand their challenges and either resolve them or escalate them to the appropriate IT personnel.
Key Responsibilities
- Analyze, modify, and enhance programming systems, including encoding, testing, debugging, and installation to support organizational application systems.
- Consult with users to understand current operating procedures and clarify program objectives, utilizing knowledge of common concepts and practices within the field.
- Document, track, and monitor issues to ensure successful resolution.
- Manage ticket acceptance, track status, and provide regular progress updates to management.
- Follow internal guidelines and instructions to perform job functions effectively.
- Create internal documentation for issue resolutions that have not been previously recorded.
- Maintain a commitment to excellence in service, ensuring quick turnaround on issues while fostering positive relationships with users and the IT team.
- Be adaptable and willing to undertake a variety of tasks as needed.
Qualifications
- Associate's degree in Information Technology, Computer Science, or a related technical field.
- 1-3 years of relevant experience in a similar role.
- Strong understanding of IT concepts and practices.
- Exceptional customer service skills.
- Technical proficiency and problem-solving abilities.
Additional Information
This position offers a competitive salary and an excellent benefits package, including medical, dental, vision, life insurance, disability coverage, 401(k), paid time off, and merchandise discounts. Sundance Holdings Group, LLC is an equal opportunity employer, committed to diversity and inclusion in the workplace.
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