Audio/Visual Specialist, Team Lead

5 days ago

Washington, United States Indigo IT Full time
Job Summary

Indigo IT is seeking an experienced Audio/Visual Specialist to lead our enterprise IT team. As a key member of our team, you will be responsible for providing technical expertise and effective customer service to ensure that AV presentation, multi-media presentation, and media-playback equipment is functioning properly and is appropriately scheduled for various venues within the agency.

Key Responsibilities
  • Lead the Continuous Service Improvement (CSI) activities to increase operational efficiency, streamline processes and procedures, reduce costs or effort, and enhance the user experience.
  • Monitor the AV queue for new tickets and assign tickets for processing.
  • Follow-up on tickets that require scheduling and coordination by contacting the end users.
  • Perform and monitor spot checks to ensure that Services are working as intended.
  • Lead and guide the work of technical staff. Serve as liaison between business and technical aspects of projects.
  • Remediate compliance failures, weaknesses, or risks.
  • Lead all AV Contractor employees in the performance of knowledge management activities.
  • Implement alterations that maintain or enhance the processes and procedures.
  • Coordinate Contractor employee training.
  • Maintain state-of-the-art technologies in areas including presentation systems, video conferencing systems, audio/visual equipment, streaming media, video-on-demand.
  • High Profile Customer (HPC) Support to include providing real-time monitoring and facilitation of the video events held by the Office of the Director.
  • Facilitate and run live events such as agency-wide All-Hands meetings, Teams Live, Zoom, Lunch and Learn, etc. In so doing, coordinate with FHFA business units and third-party web casting vendors.
  • Upgrade, rebuild, or reconfigure video systems as needed to maintain stable video for all AV systems. Fix and replace if the problem does not require escalation to third-party service providers. For problems requiring escalation, coordinate all repairs, maintenance, and installations with third-party service providers for conference rooms.
  • Ensure that A/V presentation, multi-media presentation, and media-playback equipment is functioning properly and is appropriately scheduled for the various venues within the agency.
  • Setup, operate, maintain, and troubleshoot equipment used to enhance live events, such as conferences, video conferences, virtualized web meetings, and training sessions.
  • Support and resolve issues during real-time video conferences in conjunction with third-party providers.
  • As required, provide immediate meeting support in the event of A/V conference room equipment failure.
  • Provide assistance and support conference room requests requiring A/V equipment.
  • Provide presentation set-up assistance for displaying materials generated through various products such as Microsoft PowerPoint and Excel.
  • Maintain and operate digital signage systems.
  • Provide training for users on the use of A/V equipment in the conference rooms.
  • Conduct audio and video system tests with local and remote locations prior to conference time.
  • Verify that A/V equipment in the conference rooms are operational. This includes checking rooms every day but rotating which rooms are checked each day.
  • Perform necessary adjustments, enhancements, and tunings to improve system performance during the video conference, audio conference, web conferences, training sessions, video streaming events.
  • Create and maintain processes, procedures, and instructions for end-users and Help Desk technicians.
  • Provide advanced end-user support for collaboration tools (e.g., Teams, Zoom, etc.).
Requirements
  • Eight (8) years of relevant experience required
  • CTS Certification (AV Certified Technology Specialist)
  • ITILv4 Foundations
  • US Citizenship with ability to obtain and maintain a Public Trust clearance REQUIRED
Benefits

Indigo IT offers an expansive benefits package for our employees, which includes:

  • Medical, Dental, and Vision coverage options
  • 401(k) with company match
  • Group life and disability
  • Flex Spending Accounts (FSA)
  • Paid Time Off (PTO)
  • Paid holidays
  • Education assistance
Equal Opportunity Employer

Indigo IT is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. This employer uses E-Verify.

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