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Scheduling Coordinator

2 months ago

Forest Hills New York, United States HarmonyCares Full time
About HarmonyCares

HarmonyCares is a leading provider of home-based primary care services, dedicated to delivering high-quality, coordinated healthcare to patients in the comfort of their own homes.

Job Summary

We are seeking a highly skilled Scheduling Analyst to join our team at HarmonyCares Medical Group. As a key member of our operations team, you will play a critical role in developing and implementing scheduling strategies to optimize patient engagement and ensure efficient workflows.

Key Responsibilities
  • Develop and maintain provider schedules to meet patient needs, ensuring timely and effective care delivery.
  • Manage provider census through proactive risk management, minimizing delays and maximizing productivity.
  • Collaborate with local leadership to optimize scheduling systems and ensure seamless communication with patients and families.
  • Maintain relationships with patients and families, effectively communicating HarmonyCares services and addressing their needs.
  • Place and receive phone calls to facilitate scheduling functions, ensuring timely and accurate communication.
  • Escalate scheduling concerns and issues, both internally and externally, to ensure prompt resolution.
  • Adhere to patient confidentiality policies and procedures, maintaining the highest standards of data protection.
  • Attend required meetings and in-services, staying up-to-date on industry developments and best practices.
  • Collaborate with manager, teammates, and other HarmonyCares employees to achieve shared goals and objectives.
Requirements
  • 2+ years of college education or equivalent experience.
  • 2 years of healthcare-related experience, with a strong understanding of medical terminology, conditions, illnesses, and treatment practices.
  • Strong analytical and critical thinking skills, with the ability to solve complex, real-time issues.
  • Excellent written and verbal communication skills, with the ability to think logically and process sequentially with high accuracy and efficiency.
  • Intermediate computer skills, with a strong foundation in Microsoft Office Suite (Excel, PowerPoint, Outlook).
Compensation

Individual compensation packages are based on various factors, including skill set, experience, qualifications, and other job-related considerations.