Client Information Specialist

4 days ago


Memphis, Tennessee, United States EVERSANA Full time
Job Description

Job Summary

Eversana is seeking a highly skilled Client Information Specialist to join our Order Management team. As a Client Information Specialist, you will be responsible for executing key business functions within the Order Management department, including order processing, customer support, and returns processing.

Key Responsibilities

  • Process and maintain client orders in a timely and accurate manner
  • Provide exceptional customer service to clients and customers, responding to inquiries and resolving issues
  • Resolve return credits and other client-related issues
  • Perform physician sampling tasks and maintain client work instructions
  • Work with other departments to resolve client resolutions and special projects
  • Maintain pricing databases and enter overages, shortages, and damages into applicable systems
  • Provide call center support and answer client customer service lines
  • Perform other duties as assigned and contribute to continuous process improvement

Requirements

  • High school diploma or equivalent required; bachelor's or associate's degree preferred
  • 1-4 years of customer service experience, preferably in the healthcare or pharmaceutical industry
  • Excellent organizational, communication, and teamwork skills
  • Ability to read, analyze, and interpret business periodicals, professional journals, and technical procedures
  • Ability to calculate figures and amounts, define problems, and draw valid conclusions
  • Ability to work in a fast-paced environment and adapt to changes

Preferred Qualifications

  • More than 4 years of customer service experience in the healthcare or pharmaceutical industry
  • Advanced knowledge of business periodicals, professional journals, and technical procedures

Work Environment

This is a sedentary role that requires regular talking, hearing, typing, and repetitive motion. The employee must be able to walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee is occasionally required to stand or grasp, stoop or crouch, push or pull, or kneel. The employee must occasionally lift and/or move up to 10 pounds and intermittently lift and/or move up to 25 pounds.

The employee must regularly communicate verbally and written, concentrate on tasks, and remember and observe details. The employee must frequently adjust to changes, handle stress and emotions, and think analytically.

This role operates in a professional office environment with a moderate noise level. The employee is not substantially exposed to environmental conditions.



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