Systems Information Specialist

2 months ago

Memphis, Tennessee, United States Adams Keegan Full time

Systems Information Specialist


The Systems Information Specialist (SIS) is an integral part of the Systems team, directly reporting to the Chief Administrative Officer.


Key Responsibilities:

Data Management

  • Maintains and updates the member database along with all related systems information as instructed.
  • Retrieves data from the member database upon request from staff and volunteers, ensuring timely and high-quality responses.
  • Processes all membership transactions efficiently, initiating communication with internal teams for clarification when necessary.
  • Organizes and keeps records of membership transactions and orders in an orderly manner.
  • Ensures compliance with the organization's information sharing policy when sharing member data with external vendors or upon member requests.
  • Conducts regular reporting duties, including daily transaction summaries.
  • Implements quality control measures to verify data accuracy and completeness.
  • Contacts relevant vendors for assistance with network or database issues as needed.
  • Acts as a database advocate, proactively collaborating with other departments to ensure timely and consistent data entry.
  • Creates and revises departmental database and software procedures as required.

Hardware & Software Support:

  • Leads Microsoft 365 initiatives for staff and volunteers by developing infrastructure, managing licenses, and providing training to enhance performance and efficiency.
  • Maintains an accurate inventory of all hardware resources, orders and installs new technology solutions, and disposes of equipment following best practices.
  • Serves as the primary contact for technology inquiries, escalating issues to vendors as necessary.
  • Conducts testing for new technology systems throughout the organization.
  • Coordinates with vendors regarding network, database, or software issues.
  • Acts as the main liaison for assigned vendors as directed by the Chief Administrative Officer.

Customer Service:

  • Delivers exceptional customer service to all internal and external stakeholders.
  • Assists members, staff, and volunteers with inquiries related to technology or website functionalities.
  • Collaborates with vendors on operational tasks, including hardware, software, and database ticket management.
  • Develops training materials and provides end-user training on technology systems and information security for staff and volunteers.
  • Engages in ongoing training relevant to the position and completes additional tasks as assigned by the Chief Administrative Officer or leadership team.

Education & Experience:

  • A four-year degree or a two-year degree accompanied by relevant experience in technology, information systems, or database management.

Technical Skills:

  • Prior experience with database management.
  • Familiarity with Office 365 administration.
  • Experience in database query and report writing is preferred.
  • Willingness to learn new software and solutions.

Qualifications & Requirements:

  • Exceptional attention to detail.
  • Strong written and verbal communication skills.
  • Excellent interpersonal abilities, with a positive and adaptable attitude.
  • Capability to work independently while remaining motivated and meeting deadlines.
  • Adept at managing multiple tasks and priorities.
  • Previous experience with a membership organization is preferred.

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