Client Service Representative

2 weeks ago


Albany, New York, United States COGENCY GLOBAL INC Full time
Customer Support Specialist Opportunity

We are seeking a highly skilled and detail-oriented Customer Support Specialist to join our team in Albany, NY.

This is an exciting opportunity to excel in a dynamic work environment and be part of a family-oriented professional company.

  • Be part of a team that values integrity, fairness, and fun
  • Show off your computer skills and utilize your strong communication abilities
  • Demonstrate your organizational and detail-oriented talents
Key Responsibilities:
  • Direct client interaction for order processing and issue resolution
  • Assisting clients with proprietary applications
  • Coordinating with public offices and commercial agents
  • Ensuring accuracy in reviewing legal documentation
  • Effective multitasking and exceptional customer service
  • Proficiency in Microsoft Office programs
  • Collaborative team player with strong written and verbal communication skills
What We Offer:
  • 35-hour work week
  • Relaxed dress code during Summer months and Fridays
  • Educational assistance program
  • Continuous learning opportunities through seminars and knowledge sharing
  • Community service days and charity drives
  • Commitment to diversity and inclusion
  • 401k matching, FSA, and Transit benefits
  • Comprehensive Medical, Dental, and Vision insurance coverage

At Coagency Global Inc, we believe in living by our Core Values:

  • Integrity: Upholding the highest ethical standards
  • Fairness: Providing open communication at all levels
  • Fun: Fostering a positive and enjoyable work atmosphere
  • No Layoff Strategy: Prioritizing employee loyalty and job security


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