Client Service Representative

5 days ago

Albany, New York, United States Demo - Maximus Full time
Job Title: Client Service Representative

Join Demo - Maximus as a Client Service Representative and play a vital role in serving some of the most vulnerable communities by providing customer care to millions of Americans who need to navigate complex healthcare plans.

Key Responsibilities:
  • Answer incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf, in accordance with all performance standards, policy, and procedures.
  • Meet Quality Assurance (QA) and other key performance metrics.
  • Transfer/refer consumers to appropriate entities according to established guidelines.
  • Facilitate the fulfillment of consumer requests for materials via mail, email, or download.
  • Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate.
  • Track and document all inquiries using applicable systems.
  • Escalate calls or issues to the appropriate designated staff for resolution as needed.
  • Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Requirements:
  • High School Diploma or equivalent.
  • 0 – 1 years of experience.
  • Strong data entry and telephone skills.
  • Previous experience with computers, phone systems, and headsets preferred.
  • Excellent organizational, interpersonal, written, and verbal communication skills.
  • Ability to perform comfortably in a fast-paced work environment.
  • Must be able to work as a team member, as well as independently.
  • Ability to successfully execute many complex tasks simultaneously.
  • Previous experience in customer service preferred.
About Demo - Maximus:

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With approximately 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore, and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers.

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disabled status.

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