Client Service Representative

3 days ago


Albany, New York, United States Cogency Global Inc. Full time

Client Service Specialist

We are seeking a skilled Client Service Specialist to join our team at Cogency Global Inc. in Albany, NY. This is a full-time position with a 35-hour work week, offering a relaxed and casual dress code for Summer months and Fridays.

Key Responsibilities:

• Process client orders and resolve any issues or concerns in a timely and professional manner.

• Respond promptly to client questions and provide guidance on the use of our proprietary applications.

• Collaborate with public offices and commercial agents to facilitate client needs.

• Review legal documentation with attention to detail and ensure accuracy.

• Multi-task effectively and maintain excellent customer service skills.

Requirements:

• Bachelor's degree

• Prior corporate knowledge and paralegal experience preferred

What We Offer:

• 401k up to 5% price match, Access to FSA, Pre-Tax Transit benefit

• 80% covered Medical Insurance & 80% covered Dental & Vision insurance

• Educational assistance program for all eligible staff members

• Continuous Learning encouraged through Quarterly New Hire Seminars & Knowledge Sharing sessions

• Paid community service days for all eligible staff members

• A commitment to diversity & inclusion

Our Core Values:

Integrity: Doing the right thing even when no one will know and walking the talk

Fairness: We have an open-door policy with access to all, including the CEO, at any time in a friendly & collaborative environment.

Fun: We believe in a fun work environment & have many team events that support the 'fun' culture

No Layoff strategy: We believe loyalty must go first from management to staff and we are proud of this unique strategy



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