Client Service Representative
3 days ago
Client Service Specialist
We are seeking a skilled Client Service Specialist to join our team at Cogency Global Inc. in Albany, NY. This is a full-time position with a 35-hour work week, offering a relaxed and casual dress code for Summer months and Fridays.
Key Responsibilities:
• Process client orders and resolve any issues or concerns in a timely and professional manner.
• Respond promptly to client questions and provide guidance on the use of our proprietary applications.
• Collaborate with public offices and commercial agents to facilitate client needs.
• Review legal documentation with attention to detail and ensure accuracy.
• Multi-task effectively and maintain excellent customer service skills.
Requirements:
• Bachelor's degree
• Prior corporate knowledge and paralegal experience preferred
What We Offer:
• 401k up to 5% price match, Access to FSA, Pre-Tax Transit benefit
• 80% covered Medical Insurance & 80% covered Dental & Vision insurance
• Educational assistance program for all eligible staff members
• Continuous Learning encouraged through Quarterly New Hire Seminars & Knowledge Sharing sessions
• Paid community service days for all eligible staff members
• A commitment to diversity & inclusion
Our Core Values:
• Integrity: Doing the right thing even when no one will know and walking the talk
• Fairness: We have an open-door policy with access to all, including the CEO, at any time in a friendly & collaborative environment.
• Fun: We believe in a fun work environment & have many team events that support the 'fun' culture
• No Layoff strategy: We believe loyalty must go first from management to staff and we are proud of this unique strategy
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