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Customer Service Representative

2 months ago

Albany, New York, United States Wolters Kluwer Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Wolters Kluwer. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving their concerns in a timely and professional manner.

Key Responsibilities
  • Respond to all incoming contacts, including phone calls, emails, and chats, in a prompt and courteous manner.
  • Provide accurate and timely information to clients regarding search, retrieval, filing, and processing federal, state, and county documents.
  • Assess client needs and direct activities to appropriate departments to ensure seamless resolution of issues.
  • Utilize various systems to provide accurate information to clients, including interpreting quotes, promotions, and credit policies.
  • Document all client interactions in the Customer Relationship Management (CRM) System.
Requirements
  • Two years of post-secondary education in a related field or equivalent related experience.
  • Two years of related customer service experience preferred.
  • Demonstrated working knowledge of personal computer applications such as Windows, Microsoft Word, Excel, PowerPoint, and Salesforce.
  • Effective verbal and written communication skills targeted to the audience.
  • Ability to discern caller needs quickly and effectively; speaks clearly and uses good grammar while consistently following department policies and procedures.
What We Offer

As a Customer Service Representative at Wolters Kluwer, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our clients and contributing to the success of our organization. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.