Customer Service Representative

4 days ago


Albany, New York, United States MAXIMUS Full time
Job Title: Sr. Customer Service Representative

Maximus is seeking a highly skilled and experienced Sr. Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving complex customer complaints, and ensuring that our clients receive the highest level of service.

Key Responsibilities:
  • Provide exceptional customer service to clients via phone, email, and other communication channels.
  • Resolve complex customer complaints and issues in a timely and professional manner.
  • Work closely with internal teams to ensure that customer issues are resolved efficiently and effectively.
  • Develop and maintain a thorough understanding of our products and services to provide accurate and helpful information to clients.
  • Meet or exceed performance standards and metrics for customer satisfaction, first call resolution, and other key performance indicators.
Requirements:
  • High school diploma or equivalent required; 1+ years of relevant professional experience required.
  • Call center experience and medical billing experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal teams.
  • Strong problem-solving and analytical skills, with the ability to resolve complex customer complaints and issues.
  • Ability to work in a fast-paced environment and meet performance standards and metrics.
What We Offer:
  • Competitive hourly rate of $19.00.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) retirement savings plan.
  • Paid time off and holiday pay.
  • Opportunities for professional growth and development.

Maximus is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



  • Albany, New York, United States UniFirst Full time

    Customer Service Representative Job SummaryAs a Customer Service Representative at UniFirst, you will be responsible for handling telephone inquiries, taking orders over the phone, and providing inside support to sales representatives. You will also help resolve customer issues, process credits and exchanges, and collect accounts receivables. Additionally,...


  • Albany, New York, United States TriMas Corporation Full time

    Customer Service RepresentativeAt TriMas Corporation, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As the central point of contact for external customers, you will be the voice of our organization, ensuring that customer expectations are met and exceeded.Main ResponsibilitiesThe...


  • Albany, New York, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need.Key Responsibilities:Assist customers with U-Haul...


  • Albany, New York, United States ASM Global Full time

    Job Title: Guest Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused Guest Service Representative to join our team at ASM Global. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring a positive experience at our events.Key Responsibilities:Provide...


  • Albany, New York, United States Hoffman Car Wash Full time

    {"h1": "Customer Service Representative", "p": "At Hoffman Car Wash, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This is a great opportunity to provide exceptional service to our customers and be part of a dynamic team. Responsibilities: * Provide exceptional customer service,...


  • Albany, New York, United States Hoffman Car Wash Full time

    {"h1": "Customer Service Representative", "p": "At Hoffman Car Wash, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This is a great opportunity to provide exceptional service to our customers and be part of a dynamic team.Responsibilities:* Provide exceptional customer service through...


  • Albany, New York, United States Jasper Engines Full time

    Customer Service RepresentativeWe are seeking an experienced Customer Service Representative to join our team at D&W Diesel, Inc. This role involves providing exceptional customer service, resolving customer inquiries, and working closely with our sales team to drive business growth.Key Responsibilities:Handle a high volume of customer calls and emails in a...


  • Albany, New York, United States Barcelona Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for ensuring customer satisfaction and providing professional support to our clients.Key ResponsibilitiesProvide exceptional customer service and support...


  • Albany, New York, United States Hoffman Car Wash Full time

    {"h1": "Customer Service Representative", "p": "At Hoffman Car Wash, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This is a great opportunity to provide exceptional service to our customers and be part of a dynamic team.Responsibilities:* Provide exceptional customer service through...


  • Albany, New York, United States LC Industries Full time

    **Job Summary**We are seeking a highly skilled Customer Service Representative to join our team at LC Industries. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, ensuring their satisfaction and loyalty to our brand.**Key Responsibilities**Provide customer service with a focus on...


  • Albany, New York, United States Domino's Pizza LLC Full time

    About Domino's Pizza LLCWe are a dynamic and fast-paced company that is passionate about delivering exceptional customer experiences. As a customer service representative at Domino's Pizza LLC, you will play a vital role in ensuring that our customers receive the best possible service.Job DescriptionWe are seeking a highly motivated and customer-focused...


  • Albany, New York, United States AppleOne Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at AppleOne. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our customers, handling inquiries, resolving issues, and processing orders.Responsibilities:Provide outstanding...


  • Albany, New York, United States EZCORP Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, processing sales and loans, and performing opening and closing store duties.Provide excellent customer service by...


  • Albany, New York, United States DePaula Chevrolet Full time

    Job Title: Call Center RepresentativeDePaula Chevrolet is seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a key member of our Service Department, you will play a vital role in scheduling appointments and providing exceptional customer service.Responsibilities:Manage inbound phone appointments...


  • Albany, New York, United States Enlightened, Inc. Full time

    Job Title: Call Center RepresentativeEnlightened, Inc. is an award-winning Information Technology (IT) Consulting firm that helps clients solve complex business problems by leveraging technology.Job Summary: As a Call Center Representative at Enlightened, Inc., you will be the first point of contact for customers seeking assistance over the phone. You will...


  • Albany, New York, United States U-Haul Full time

    Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? U-Haul is seeking a skilled Customer Service Representative to join our team!Key Responsibilities:Provide top-notch customer service to U-Haul customers, ensuring their needs are met...


  • Albany, New York, United States David's Bridal Full time

    Customer Service RepresentativeAt David's Bridal, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service and support.Key Responsibilities:Provide personalized support to customers, addressing their needs and concerns in a...


  • Albany, New York, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. Your responsibilities will include assisting customers...


  • Albany, New York, United States Hoffman Development Corporation Full time

    Customer Care RepresentativeAre you a people person with a passion for delivering exceptional customer experiences? We're seeking a Customer Care Representative to join our team at Hoffman Car Wash!About the RoleAs a Customer Care Representative, you will be the primary point of contact for customers, providing friendly and professional assistance via phone,...


  • Albany, New York, United States Wolters Kluwer Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Wolters Kluwer. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving their concerns in a timely and professional manner.Key ResponsibilitiesRespond to...