Senior Living Service Facilitator

1 week ago

Warren, Michigan, United States Presbyterian Villages of Michigan Full time

Position Overview:

The role of the Enhanced Service Coordinator is pivotal in evaluating and addressing the needs of residents while connecting them with essential external resources. This position focuses on various aspects of well-being, including physical, mental, and social support, particularly as they relate to aging and promoting independent living. The Enhanced Service Coordinator plays a proactive role in assisting residents with chronic disease management, linking them to services such as PACE, and ensuring effective monitoring of the services provided. The position also involves planning tailored interventions aimed at achieving optimal outcomes for individual residents and the broader community.

Key Responsibilities:

  1. Conduct comprehensive assessments by interviewing residents, families, and relevant parties to evaluate current conditions and identify needs.
  2. Offer general case management and referral services to residents.
  3. Facilitate communication among residents, family members, healthcare professionals, administrative staff, and regulatory bodies.
  4. Coordinate services that promote optimal living conditions, including aging in place and wellness initiatives.
  5. Oversee the arrangement of home care services to support independent living.
  6. Manage counseling services, occasional nursing visits, preventative health screenings, legal advocacy, meal delivery, and transportation services.
  7. Establish and oversee volunteer and support programs to enhance resident engagement.
  8. Maintain up-to-date knowledge of community resources and services available to residents, fostering relationships with local agencies.
  9. Assist residents in building informal support networks with family and friends.
  10. Clarify policies, procedures, and available services to residents.
  11. Engage in continuous professional development through literature review, networking, and participation in relevant organizations or conferences.
  12. Provide training for residents, volunteers, and staff on topics such as service availability, application processes, resident rights, and health and safety issues.
  13. Deliver regular status updates to administration.
  14. Collaborate effectively with the Administrator, Lead Service Coordinator, Directors of Housing, and other team members to promote open communication.
  15. Identify and report any resident violations to the appropriate authorities.
  16. Maintain accurate and organized records for clients, programs, and activities.
  17. Report clinical issues to the designated Assistant Director of Service Coordination.
  18. Participate in all relevant meetings and training sessions to stay informed about industry developments.
  19. Adhere to established policies and procedures, including safety regulations and compliance with federal, state, and local laws.
  20. Perform additional duties as assigned.

Qualifications:

Education: A Bachelor's Degree is preferred.

Experience: Two to four years of relevant experience is required.

Computer Skills:

  • High proficiency in PC usage, particularly with MS Outlook, MS Word, and MS PowerPoint.
  • Experience with CareGuide, AASConline, RealPage, or similar software is advantageous.

Other Requirements:

  • Familiarity with HUD regulations and Fair Housing guidelines is essential.

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