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Intake Coordinator

2 months ago

Columbia, Tennessee, United States Catholic Charities of Tennessee, Inc. Full time
Job Summary

Catholic Charities of Tennessee, Inc. is seeking a highly skilled and compassionate Intake Specialist to serve as the first point of contact for individuals seeking help through our family resource center. The successful candidate will be responsible for connecting clients with internal programs and external partners, while providing exceptional customer service and support.

Key Responsibilities
  • Client Intake and Screening: Provide a friendly and compassionate first point of contact to visitors and building partners, and conduct needs-related screening and processing of paperwork for program applicants and clients.
  • Program Referrals and Enrollment: Schedule or assist in scheduling necessary client appointments to access services, and collaborate with Case Managers and co-locating partners to achieve program referral and enrollment goals.
  • Community Resource Development: Develop relationships with co-locating partners and community service providers to understand the current resources available to North Nashville individuals and families.
  • Administrative Support: Ensure the effective maintenance, tracking, and reporting of files and data as required by program contracts, and perform administrative tasks such as answering phones, data entry, copying, filing, and ordering of office supplies.
  • Case Management: Maintain complete and timely case notes according to Agency guidelines, and assist Case Managers and staff with office calendar, tracking and scheduling events and available meeting rooms for co-locating partners and community organizations.
Requirements
  • Education and Experience: Bachelor's degree in social work or related field with experience in working with clients from diverse communities.
  • Additional Skills and Requirements: Ability to work with individuals experiencing a crisis, knowledge of community or other available resources that serve the needs of families who are experiencing multiple problem areas, effective interpersonal skills, strong verbal and written communication skills, and ability to exercise good judgment, courtesy, and tact in dealing with the public and staff.
Benefits
  • 37.5-hour work week
  • Ten (10) vacation days
  • Twelve (12) personal days
  • Eleven (11) paid holidays
  • Paid time off for Christmas/New Year's and Easter
  • 403B plan with company match
  • Pension plan
  • Health insurance, vision, and dental coverage
  • Employee Assistance Program
  • Voluntary benefits