Account Manager

4 days ago

Milwaukee, Wisconsin, United States Milwaukee Brewers Full time

Job Summary

The Account Executive Group Sales will be responsible for creating and developing relationships with large companies, associations, and fraternal organizations to produce group ticket sales for the Milwaukee Brewers.

Key Responsibilities

  • Maintain contact with all group accounts to provide superior service and focus on retaining current business and growing ticket revenue.
  • Proactively prospect and qualify new group clients to increase sales opportunities.
  • Visit prospects and customers during home games to build relationships and fan engagement.
  • Network at team and community events to establish connections and promote the Milwaukee Brewers brand.
  • Follow-up on all sales leads to assist customers in securing the preferred seats and experience that best fits their needs.
  • Secure and process payments of group ticket accounts in a timely and accurate manner.
  • Assist in game-day staffing needs for group customers to ensure a positive experience.
  • Identify and convert opportunities to drive incremental season and partial ticket plans.
  • Act as contact on game days for American Family Field vendors related to group sales, including caterers and Arena Americas.
  • Create and maintain customer information for both existing accounts and prospects through Customer Relations Management Software, including logging of phone conversations, future action to be taken, and logging customer complaints.

Requirements

  • 2 or more years of experience in ticket sales or a related field.
  • Excellent customer service skills and ability to build strong relationships with clients.

What We Offer

  • A highly competitive perks and benefits package, including exceptional health and dental rates, 401(K) match, unlimited vacation time, and paid parental leave.
  • A collaborative and inclusive work environment that fosters excellence, collaboration, and ingenuity.
  • Leadership development programming and online educational platform for personal and professional development.
  • Employee Resource Groups and Employee Assistance Plan (EAP) to support employee well-being.
  • Paid time off for volunteering and year-round diversity, equity, and inclusion training and development.
  • Brewers Home Game tickets, promotional giveaways, and other discounts.

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