Sales Support Specialist for Manufacturing Equipment

2 weeks ago


Naperville, Illinois, United States Bluco Full time
Job Overview

Salary: $70,000 - $85,000 base + bonus

Bluco, a leader in the manufacturing sector, is looking for a dedicated Manufacturing Equipment Sales Support professional. This role is crucial for ensuring seamless operations and enhancing customer satisfaction. The ideal candidate will act as a vital link between our Sales team and clients, demonstrating strong technical knowledge to facilitate effective communication.

Key Responsibilities:

Customer Interaction

  • Oversee and manage the fulfillment of customer orders.
  • Provide frontline support by addressing quote inquiries, inventory status, warranty claims, and shipment tracking.
  • Assist clients with technical inquiries and product information.
  • Monitor daily customer orders to ensure timely progression and prioritization.
  • Proactively communicate potential delays based on inventory levels and restocking timelines.

Software Proficiency

  • Utilize the Sage 100 ERP system for managing sales orders and inventory.
  • Maintain order details on a customized shipping board.
  • Create timelines to ensure all tasks are completed within specified deadlines.
  • Document essential tasks related to the sales fulfillment process.

Collaboration with Teams

  • Facilitate order processing by working closely with the Sales team to meet customer expectations.
  • Manage inventory for new orders and coordinate with the Warehouse team for shipment scheduling.
  • Adapt to challenges and provide support to both Sales and Warehouse teams.

Qualifications:

  • Minimum of 5 years of experience in a technical sales support or customer service role within the industrial equipment sector.
  • Degree in Operations, Engineering, or Manufacturing, or a strong technical background with relevant experience.
  • Excellent communication skills with the ability to engage effectively with customers.
  • Strong multitasking abilities with a focus on customer service excellence.
  • Experience with ERP systems and proficiency in Microsoft or equivalent productivity software.


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