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Bilingual Retail Customer Service Representative
2 months ago
The Sherwin-Williams Company is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our wholesale and retail customers.
Key Responsibilities:- Provide excellent customer service and support to customers in person and over the phone
- Determine customer needs and present appropriate products and services
- Build trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently
- Meet sales goals and maintain a high level of customer satisfaction
- Stay up-to-date with product features and maintain high-quality visual standards
- Must be at least 18 years old
- Must be legally authorized to work in the country of employment
- Must be able to read, write, comprehend, and communicate in English and Spanish
- Must be able to tint paint consistent with customer color requests
- Must be able to lift and carry up to 50 lbs frequently and up to 70 lbs occasionally
- Valid, unrestricted driver's license
- High school diploma or GED
- Previous experience working in a delivery, retail, or customer service position
- Previous experience selling paint and paint-related products