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Customer Service Representative

1 month ago

Traverse City, Michigan, United States The Sherwin-Williams Company Full time
Job Summary

We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at The Sherwin-Williams Company.

Key Responsibilities
  • Provide exceptional customer service to wholesale and retail customers, ensuring their needs are met and exceeded.
  • Work closely with customers to determine their needs, answer questions about Sherwin-Williams products, and recommend solutions.
  • Promptly resolve customer concerns and ensure maximum client satisfaction.
  • Stay up-to-date with product features and maintain high-quality and visual standards of products and store.
  • Achieve excellent customer service while consistently meeting sales goals.
Requirements
  • Must be at least 18 years old and legally authorized to work in the country of employment.
  • Must be able to read, write, comprehend, and communicate in English and Spanish.
  • Must be able to tint paint consistent with customer color requests and retrieve materials from shelves and floor stacks, lifting and carrying up to 50 pounds frequently and up to 70 pounds occasionally.
  • Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications
  • Valid, unrestricted driver's license.
  • High school diploma or GED.
  • At least one year of experience working in a delivery, retail, or customer service position.
  • Previous work experience selling paint and paint-related products.
  • Previous work experience operating tinting and mixing equipment.

The Sherwin-Williams Company is an equal employment opportunity employer and welcomes applications from diverse candidates. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract.