Patient Access Schedule Coordinator

4 days ago


Worcester, Massachusetts, United States UMass Memorial Health Care Full time
Job Summary

As a key member of our Patient Access team, the Lead Patient Access Schedule Agent will play a critical role in ensuring the smooth operation of our scheduling processes. This individual will be responsible for distributing and monitoring the flow of work for an assigned group of employees, serving as the lead for escalated phone calls, technical issues, and workflow questions.

Key Responsibilities
  • Distribute and monitor the flow of work for an assigned group of employees
  • Serve as the lead for escalated phone calls, technical issues, and workflow questions
  • Resolve or escalate issues where appropriate and provide customer service recovery
  • Collaborate with the Patient Access team to ensure seamless workflow and efficient operations
Requirements

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. Experience in healthcare operations and leadership is highly desirable.



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