Patient Access Director

5 days ago


Worcester, Massachusetts, United States Conifer Health Solutions Full time
Job Summary

Conifer Health Solutions is seeking a highly skilled and experienced Patient Access Site Director II to lead the daily operations of our Patient Access department. As a key member of our team, you will be responsible for implementing process improvements, ensuring the safe, timely, and accurate processing of patients through the Patient Access flow, and fostering positive relationships with internal and external peers.

Key Responsibilities
  • Develop and implement process improvement initiatives to achieve Conifer and client goals, focusing on meeting metrics and identifying areas of opportunity.
  • Manage staffing activities, including documentation, staff selection, wage/salary activities, orientation, and training, to ensure the growth and development of supervisors and staff.
  • Collaborate with Client Services to address client needs, concerns, and requests related to Patient Access, ensuring that client needs are met without negatively impacting operational flows.
  • Effectively communicate and address issues that may be impeding performance, including technology or processes.
  • Supervise and direct the work of managers or supervisors, patient access representatives, and other staff members, providing guidance, support, and feedback to ensure the success of the team.
Requirements
  • Bachelor's degree preferred, with three to five years of management experience in a revenue cycle, business services, or acute healthcare environment.
  • Extensive knowledge of Patient Access and experience with process improvement initiatives.
  • Certified Healthcare Access Manager (CHAM) certification preferred.
Work Environment

The Patient Access Site Director II will work in a fast-paced office environment, with approximately 25% travel required. The ideal candidate will be able to work independently and as part of a team, with excellent communication and interpersonal skills.

Conifer Health Solutions is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.



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