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Patient Care Coordinator

2 months ago

Worcester, Massachusetts, United States Mass Lung & Allergy PC Full time
Job Title: Patient Care Coordinator

Job Summary:

The Patient Care Coordinator role at Mass Lung & Allergy PC is a dynamic position that requires a strong focus on quality care and customer service. As a key member of our team, you will be responsible for providing administrative support to our patients and staff, ensuring a seamless and efficient experience.

Key Responsibilities:

  • Answer multi-line phones and direct calls accordingly, ensuring timely and effective communication with patients and staff.
  • Greet and assist patients during check-in, verifying accurate information and ensuring a welcoming environment.
  • Manage active claims and follow up on missing information, maintaining accurate records and resolving issues promptly.
  • Provide support for patient portals and assist with inquiries, ensuring patients have access to necessary information and resources.
  • Administer intake forms and necessary documents to patients, ensuring compliance with regulatory requirements.
  • Ensure proper documentation and scheduling of appointments, maintaining accurate records and communicating effectively with staff.
  • Process payments and maintain financial records, ensuring accuracy and attention to detail.
  • Handle office supply inventory and maintain cleanliness standards, ensuring a safe and healthy work environment.
  • Offer guidance and support to patients when needed, providing empathetic and professional assistance.
  • Attend meetings and contribute to EHR/EPM implementation, staying up-to-date on the latest technologies and best practices.
  • Adhere to confidentiality protocols and HIPAA regulations, maintaining the highest level of discretion and professionalism.
  • Perform additional tasks as assigned for quality assurance, ensuring continuous improvement and excellence in patient care.

Requirements:

  • Strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Basic computing and phone competencies, with experience in medical office software and systems.
  • Flexibility to work evenings or weekends, with a willingness to adapt to changing priorities and deadlines.
  • Ability to multitask and prioritize tasks, maintaining accuracy and attention to detail in a dynamic environment.
  • Familiarity with confidentiality practices and HIPAA regulations, with a commitment to maintaining patient confidentiality and security.
  • Preferably bilingual in English/Spanish or other languages, with the ability to communicate effectively with diverse patient populations.
  • Valid Driver's License and willingness to travel, with a flexible schedule and ability to work in a variety of settings.

Education and Experience:

  • High school diploma or equivalent required, with previous experience in a medical office setting.
  • Knowledge of electronic medical records systems and experience with insurance and referrals is a plus.