Business Process Excellence Manager

7 days ago


Charlotte, North Carolina, United States Bank of America Full time
Job Description

Job Title: Senior Business Process Specialist

Job Summary:

We are seeking a highly skilled Senior Business Process Specialist to join our team at Bank of America. As a key member of our organization, you will be responsible for driving and executing internal control discipline and operational excellence within our Line of Business (LOB) or Enterprise Control Function (ECF).

Key Responsibilities:

  • Provide analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards.
  • Monitor and test controls by evaluating data to identify issues and control improvements for remediation.
  • Apply operational excellence mindset through simplifying, transforming, and continuously improving CTI processes.
  • Manage ongoing process performance and assess risk.
  • Identify controls to mitigate risk.
  • Assess business functions and identify key business processes; ensure processes are fit for purpose.
  • Understand the what, why, and how the work gets done and translate to process inventory, to include pain points, cost, resources, non-value add activities, and handoffs.
  • Assess process maturity/capability and set targets.
  • Understand and apply compliance requirements within design of process and controls.
  • Connect process with customer and employee requirements.
  • Analyze process performance and conformance, inclusive of understanding if processes are stable, capable, and predictable within defined limits.

Requirements:

  • Process Management
  • Demonstrated ability to think strategically and execute tactically.
  • Strategic thinker with the ability to challenge the status quo, drive change, design innovative solutions, and deliver results.
  • Strong written and verbal communication skills, collaboration, and influencing skills.
  • Strong partnership and relationship management skills; ability to work across functions and organizational lines/levels.
  • Ability to effectively challenge and build consensus, with ability to assimilate or integrate new concepts quickly.
  • High attention to details.
  • Demonstrated dependability and ability to act with a sense of urgency.

Desired Skills:

  • Understanding of Infrastructure Technology functions and processes.
  • Understanding of Technology Services and how the IT processes support the lifecycle of the services.
  • BPM, Six Sigma, DFSS; Lean experience a plus.
  • Working knowledge of process-based technology framework (such as Infrastructure Technology Library (ITIL) or other).
  • Certification a plus.
  • Working experience with Process Maturity Assessments CMMI, TIPA, or other best practice based on ISI/IEC 15504 standard. Certification a plus.
  • ARIS (Architecture of Integrated Information Systems) modeling experience a plus.
  • Knowledge of banking technology.
  • Six Sigma Green or black belt certification.

Skills:

  • Controls Management
  • Issue Management
  • Monitoring, Surveillance, and Testing
  • Quality Assurance
  • Risk Management
  • Analytical Thinking
  • Attention to Detail
  • Critical Thinking
  • Problem Solving
  • Written Communications
  • Decision Making
  • Innovative Thinking
  • Prioritization
  • Recording/Organizing Information
  • Research


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