Business Impact Manager

7 days ago

Charlotte, North Carolina, United States Coca-Cola Consolidated, Inc. Full time
Job Overview

The Business Impact Manager position is responsible for directing a team of highly skilled professionals to manage staffing demands and support flexible labor where needed across the entire Coca-Cola Consolidated, Inc. territory. This position oversees the Business Impact Team, including financial planning, scheduling, and travel logistics of non-exempt employees. The Business Impact Manager fosters key customer relationships and cross-functional partnerships to ensure processes and guidelines are set at the customer level following the needs of the company and its customers.

Duties & Responsibilities
  • Creates and executes disciplined processes and procedures for deploying Business Impact Specialists to achieve the staffing needs of our field teams.
  • Works collaboratively to build and maintain strong relationships with Market Unit General Managers, Senior Directors of Sales & Service, Space Management, EQS, and Warehouse teams to ensure a detailed understanding of assignments, schedules, processes, and service levels.
  • Identifies and prioritizes incoming requests based on the critical needs of the company. Possesses the resolve and managerial integrity to decline requests due to capacity constraints or relevance to company priorities.
  • Develops reports that track the cost of labor deployment to inform upper management of weekly and monthly MU and Territory activities and trends. Identifies opportunities to achieve the highest levels of efficiency for the Business Impact team.
  • Responsible for the department P&L, OPEX (~2.5M), and capital expenditures ($1.1M).
  • Manages, leads, and motivates a team to deliver results by communicating company goals and deadlines, engaging and developing employees through effective performance management, and coaching and training.
  • Implements continuous improvement methods and embodies company purpose and values to inspire servant leadership.
  • Ensures self-development activities are established and followed by working with their Learning Manager and attending classroom and online learning.
  • Must have excellent interpersonal skills and be able to work effectively to satisfy the needs of a variety of customers with different demands and expectations.
Knowledge, Skills, & Abilities
  • Possess at least three (3) years of experience working in a Sales & Service and/or Warehouse environment for any beverage or CPG Company.
  • At least one (1) year of experience managing teams to achieve high levels of efficiency and customer satisfaction is preferred.
  • Knowledge of Sales, Merchandising, Distribution, Reset Services, EQS, and/or Warehouse operations required.
  • Knowledge of DOT requirements and compliance.
  • Ability to effectively balance office and field workload.
  • Strong process management.
  • Strong organizational skills.
  • Ability to manage a remote workforce effectively and efficiently across all territories and functions.
Minimum Qualifications
  • High school diploma or GED.
  • Valid Driver's License.
  • Knowledge acquired through 3 to 5 years of work relevant experience.
  • Flexibility and willingness to travel extensively, including overnight and successive weeks.
  • Anticipate 50-60% overnight travel.
  • Availability to work weekends and some holidays.
Preferred Qualifications
  • Commercial Driver's License preferred.
Work Environment

Work environment will vary, including but not limited to exposure to weather conditions, noisy warehouse, coolers, and customer storage areas which may be non-temperature controlled.

Coca-Cola Consolidated, Inc. is an EEO/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

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