Implementation Manager

6 days ago


Chicago, Illinois, United States Hireology Full time
Job Summary

Hireology is seeking a highly skilled Implementation Manager to join our team. As a key member of our Implementation team, you will play a critical role in supporting our non-ATS and ATS implementation processes.

Key Responsibilities
  • Support implementation team members in weekly meetings and day-to-day operations
  • Own the internal coordination of project assignments, including iterating and optimizing our existing structure
  • Act as the main point of contact between Customer Success, Product, and external vendors for service and support items
  • Create and maintain internal documentation around non-ATS and vendor knowledge to ensure team readiness to support customers with non-ATS issues
Requirements
  • 3+ years of experience in a Customer Success role with prior people management experience
  • 2+ years of Project Management experience, ideally in B2B SaaS
  • PMP certification preferred
  • Excellent presentation and communication skills, with a proven track record of effective communication
  • Strong organizational skills, with experience in coordinating efforts across teams and departments
About Hireology

Hireology is a market-leading organization that empowers businesses to build great teams. We offer a range of benefits, including unlimited paid time off, health insurance, and a hybrid office in the heart of Chicago. Our award-winning culture makes us an amazing place to work, and we're committed to equal employment opportunities for all.


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