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Implementation Manager

2 months ago

Chicago, Illinois, United States Canto Full time
About the Role

Canto is seeking a highly skilled Implementation Manager to join our team. As a key member of our customer success team, you will be responsible for implementing and supporting our Digital Asset Management (DAM) solution for our clients.

Key Responsibilities
  • Lead and participate in client meetings to educate, train, and advise customers on how to implement the Canto product successfully.
  • Provide go-live support, knowledge transfer, and documentation as necessary.
  • Ensure that the software solution is implemented quickly and successfully within the client's timeline, laying the groundwork for long-term customer success.
  • Project manage your customers and internal partners to keep the implementations on track and successful.
  • Conduct project hand-off to the Canto Account Management team.
  • Regularly meet with team members and the client to deliver status updates, resolve project issues, and design solutions.
Requirements
  • Experience with software implementation and assisting customers.
  • A customer-focused approach, as well as good organizational skills, and an efficient solution-oriented working style.
  • Experience with SaaS/Cloud solutions.
  • Experience in Customer Success Management/Client Success Management, ideally involving SaaS.
  • An affinity for tech and the ability to quickly familiarize yourself with software.
  • Ability to work independently while demonstrating excellent interpersonal, analytical, and communication skills.
  • Possess the ability to think critically and outside of the box to help your customers solve challenges and use-cases.
  • Experience working in a fast-paced environment, with consistent change, and the ability to manage multiple concurrent projects.
  • A self-starter who likes to learn and ask questions.
  • Excited to receive feedback and continue developing your skills and knowledge base.
What We Offer
  • An exciting, multifaceted, and international workplace.
  • A mentor who will guide you through the onboarding process.
  • A cooperative and supportive team.
  • Attractive compensation packages.
  • Generous employee benefit stipend for Health & Wellness, Internet, Phone, and Food & Beverages.
  • Employee option scheme.
  • Team outings and events.

This position is eligible for hire in the following states: AZ, CA, CO, CT, FL, GA, IA, ID, IL, MA, MD, ME, MI, MN, MS, NC, NY, OR, PA, SC, TX, UT, WA & WI. Candidates must reside in or be willing to relocate to one of these states at the time of employment. Please note that this list may be subject to change and updates based on the company's operational requirements and staffing needs. Applicants are encouraged to check the eligibility criteria carefully before applying.