Technical Support Professional
4 weeks ago
CodeHS is a leading provider of computer science education solutions for K-12 schools. Our comprehensive platform offers curriculum, professional development, and a full software platform to empower students worldwide.
We are seeking a skilled Technical Support Professional to join our team. As a key member of our support team, you will be responsible for interacting with users via email and chat, resolving technical issues, and managing support conversations. This is an exciting opportunity to work closely with educators and schools to facilitate teaching coding to students globally.
The ideal candidate will have excellent communication skills, be extremely organized, and have a passion for improving access to quality education. Prior experience in customer support, edtech, or technical roles is highly desirable. We offer a competitive salary of $56,500 annually, a comprehensive benefits package, and opportunities for growth and professional development.
Key Responsibilities:
- Provide timely and effective technical support to users via email and chat.
- Manage and resolve technical issues, escalating complex problems to senior team members when necessary.
- Collaborate with the product team to identify and implement process improvements.
- Develop and maintain knowledge base articles and resources to support users.
We value creating a direct positive social impact through our work. By expanding access to computer science education, we empower students to take an active role in shaping their future. As a Technical Support Professional at CodeHS, you will contribute to this mission by providing exceptional support to our users, helping them overcome technical challenges and unlock their full potential.
Benefits:
- A competitive salary of $56,500 annually.
- A comprehensive benefits package, including health, dental, and vision insurance.
- Paid parental leave and a strong vacation policy (18 days off + 17 company holidays).
- $400 annual professional development stipend.
- Cost of monthly CTA ride pass covered.
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