Mainframe Software Technical Support Professional

6 days ago


Chicago, Illinois, United States Broadcom Corporation Full time
About Us:

Broadcom Corporation is a global leader in software solutions for the mainframe market. Our mission is to help our customers achieve their business goals by providing innovative, reliable, and scalable software solutions. We are committed to delivering exceptional customer service and support, and we are looking for talented and experienced professionals to join our team.

As a Technical Support Engineer at Broadcom, you will be responsible for providing technical support to our customers, using your expertise in mainframe technology to resolve complex technical issues and provide proactive support to prevent future problems. You will work closely with our internal teams to develop and maintain knowledge base articles and training materials, and participate in ongoing training and professional development to stay up-to-date on new technologies and products.

The ideal candidate will have 8+ years of experience in software support or systems programming, with a strong understanding of z/OS, Unix, ACF2, Top Secret, and CICS. You will also have excellent communication and problem-solving skills, with the ability to work independently and as part of a team.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and chat
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge base articles and training materials
  • Participate in ongoing training and professional development to stay up-to-date on new technologies and products

Requirements:
  • 8+ years of experience in software support or systems programming
  • Strong understanding of z/OS, Unix, ACF2, Top Secret, and CICS
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team

Compensation:
Competitive salary range: $84,000 - $135,000 per year, plus comprehensive benefits package and discretionary annual bonus.

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