IT Support Specialist

4 days ago


Chicago, Illinois, United States GTN Technical Staffing Full time
Job Overview

We are seeking a skilled IT Support Specialist to join our team at GTN Technical Staffing. As a key member of our technical staff, you will be responsible for providing top-notch technical assistance and support to our clients.

About the Job

  • Estimated Salary: $85,000 - $115,000 per year
  • Location: Remote or On-Site (Dependent on Client Location)
  • Experience: 5+ years in IT Support/Helpdesk/Desktop/Service Desk roles

Responsibilities:

  1. Provide technical assistance with computer hardware and software
  2. Resolve issues for clients via phone or electronically
  3. Recommend hardware and/or software improvements
  4. Azure AD
  5. Track customer issues and resolutions
  6. Handle tickets in a timely manner
  7. Experience with Service Now and AD
  8. Help with W7 to W10 migrations/refreshes / any windows project
  9. Respond to dispatched assignments via tickets or another request by end-users
  10. Work independently or with managers or other techs
  11. Have strong CS experience dealing with end-users
  12. Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements
  13. Be able to work overtime when requested or necessary
  14. Be able to multitask and prioritize many different projects

Qualifications:

  • Previous experience in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • 5+ years of experience in IT Support/Helpdesk/Desktop/Service Desk roles
  • Previous ServiceNow / large ticketing exp
  • Previous AD experience
  • Teachable
  • Able to hit the ground running
  • Able and willing to provide proof of vaccination for Covid 19 + 2 or more boosters


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