Technical Help Desk Professional

3 days ago


Chicago, Illinois, United States GTN Technical Staffing Full time
Company Description

At GTN Technical Staffing, we pride ourselves on being the leader in technical staffing. With over 20 years of experience in scalable IT Staffing, we have helped Fortune 2000 corporations navigate the ever-changing landscape of technology.

About Our Team

  • A team of skilled IT experts who have extensive experience in IT Support/Helpdesk/Desktop/Service Desk roles
  • Certified recruiting teams specializing in divisions focused around cyber, digital, field, and professional services
  • Experienced professionals who can provide exceptional results through their expertise and dedication

Our Services:

  • Scalable technical staffing solutions
  • Staff augmentation
  • Direct hire placement
  • Niche service offerings in Cyber Security, Digital, Field Services, and Professional Services

Why Choose Us?

  • Experience in scalable IT Staffing since the year 2000
  • Skilled IT experts who have helped Fortune 2000 corporations embrace the cybersecurity and digital space
  • Certified recruiting teams specializing in divisions focused around cyber, digital, field, and professional services

Responsibilities:

  1. Provide technical assistance with computer hardware and software
  2. Resolve issues for clients via phone or electronically
  3. Recommend hardware and/or software improvements
  4. Azure AD
  5. Track customer issues and resolutions
  6. Handle tickets in a timely manner
  7. Experience with Service Now and AD
  8. Help with W7 to W10 migrations/refreshes / any windows project
  9. Respond to dispatched assignments via tickets or another request by end-users
  10. Work independently or with managers or other techs
  11. Have strong CS experience dealing with end-users
  12. Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements
  13. Be able to work overtime when requested or necessary
  14. Be able to multitask and prioritize many different projects

Qualifications:

  • Previous experience in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • 5+ years of experience in IT Support/Helpdesk/Desktop/Service Desk roles
  • Previous ServiceNow / large ticketing exp
  • Previous AD experience
  • Teachable
  • Able to hit the ground running
  • Able and willing to provide proof of vaccination for Covid 19 + 2 or more boosters


  • Chicago, Illinois, United States SPS North America Inc Full time

    About the RoleThe Technical Help Desk Professional will be responsible for troubleshooting and resolving technical issues related to software and hardware updates, installations, and configurations. This role requires strong analytical skills, excellent communication abilities, and a passion for problem-solving.


  • Chicago, Illinois, United States EMPIST Full time

    About the RoleWe are looking for an experienced IT Help Desk Professional to join our team at EMPIST. As a member of our front-line support, you will be responsible for providing technical assistance to a demanding and diverse range of customers.Key qualifications for this role include:Bachelors degree in computer science or related field/or working toward...


  • Chicago, Illinois, United States lopezsanchezlaw Full time

    Job Description: We are seeking a highly skilled Technology Help Desk Professional to join our team at lopezsanchezlaw. In this role, you will be responsible for providing technical assistance and support to our employees and clients, as well as maintaining the health and performance of our computer systems.About the Job:As a Technology Help Desk...

  • Help Desk Technician

    4 weeks ago


    Chicago, Illinois, United States Art Institute of Chicago Full time

    About the PositionThis Help Desk Specialist role at SAIC is responsible for providing technical support and training to students, faculty, and staff. Based in downtown Chicago, the successful candidate will have the opportunity to work with a dynamic team and contribute to the success of the School of the Art Institute of Chicago.Job DescriptionThe Help Desk...


  • Chicago, Illinois, United States RKON Full time

    Job OverviewRKON is a leading provider of IT services, and we're looking for a skilled Help Desk Technician to join our team. In this role, you'll be responsible for providing technical support to our clients, resolving issues, and ensuring a positive customer experience.Key Responsibilities:Provide technical support via various channelsResolve hardware and...


  • Chicago, Illinois, United States Connection Full time

    About ConnectionWe're the IT Department's IT Department, guiding the connection between people and technology. Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. If you share our passion for innovation and customer satisfaction, we'd love to hear from you.The OpportunityIn this role, you will be part of a talented team...


  • Chicago, Illinois, United States Temple Building Systems, Inc. Full time

    Job OverviewThis is an exciting opportunity for an experienced Help Desk Services Technician to join our IT team at Temple Building Systems, Inc.The successful candidate will be responsible for providing technical support to our clients, including troubleshooting, configuration, and maintenance of their computer systems and networks.


  • Chicago, Illinois, United States Medtelligent Full time

    Your Next ChallengeAre you a highly motivated and experienced IT professional looking for a new challenge? Do you enjoy troubleshooting complex technical issues and providing excellent customer service? Look no further! Medtelligent is seeking an IT Technical Specialist to join its team.About the Position:In this role, you will be responsible for delivering...


  • Chicago, Illinois, United States Temple Building Systems, Inc. Full time

    About the RoleWe are seeking an experienced Help Desk Technician to join our team at Temple Building Systems, Inc. in Greater Chicago, IL area. This is a full-time position with a salary range of $60,000 - $80,000 per year.Job Description:The successful candidate will provide exceptional customer service to our clients by troubleshooting and resolving...


  • Chicago, Illinois, United States AXA Full time

    About the PositionThis leadership position is responsible for managing a team of help desk professionals, overseeing service desk operations, and collaborating with cross-functional teams to ensure seamless service delivery.


  • Chicago, Illinois, United States Setup Winks Full time

    We are seeking a highly skilled and dedicated Help Desk Specialist to join our team at Setup Winks. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients. The successful candidate will have a high school diploma or equivalent (college degree preferred) and excellent verbal and...

  • Help Desk Engineer

    19 hours ago


    North Chicago, Illinois, United States Global Enterprise Services, LLC Full time

    ResponsibilitiesThis position involves coordinating with equipment vendors to diagnose problems, perform troubleshooting, and install replacement components for defective parts. The Help Desk Engineer will also assist field technicians in response to situations where normal troubleshooting processes have failed to resolve the customer's problem at Tier 1 or...


  • North Chicago, Illinois, United States Global Enterprise Services, LLC Full time

    **Job Overview:We are seeking a Technical Service Desk Agent to join our team at Global Enterprise Services, LLC. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our clients across various desktop platforms.**Key Responsibilities:**Provide timely and effective support for computer hardware,...


  • Chicago, Illinois, United States JobRialto Full time

    Job DescriptionAs a Technical Desk Analyst, you will be responsible for providing technical and functional support across multiple technologies used by Brokerage Capital Market application. This includes analyzing and resolving production issues, working collaboratively with other members of the global team, and ensuring that all business queries/escalations...


  • Chicago, Illinois, United States GTN Technical Staffing Full time

    Job Details:Technical Support Engineer (Remote)Job Description:We are seeking an experienced Technical Support Engineer to join our team at GTN Technical Staffing. As a Technical Support Engineer, you will provide technical support to clients via phone, email, or remote access.Responsibilities:Provide technical support for complex technical issuesCollaborate...

  • Help Desk Associate

    12 hours ago


    Chicago, Illinois, United States Jobsultant Solutions Full time

    About Us: Jobsultant Solutions is a leading provider of customer service solutions. We pride ourselves on delivering exceptional customer experiences and are committed to providing our clients with the best possible support.Job Description: As a Help Desk Associate, you will be responsible for resolving customer complaints and issues in a timely and...


  • Chicago, Illinois, United States Cinter Career Full time

    Job Overview: We are seeking an experienced Technical Service Desk Representative to join our team at Cinter Career in Chicago, IL. The successful candidate will provide exceptional technical support to clients and employees, ensuring seamless service delivery in a fast-paced environment.Responsibilities:Prioritize service requests and assign support tickets...


  • Chicago, Illinois, United States Enova Full time

    About the Job:Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks-in order to create accessible credit for millions.In this...


  • Chicago, Illinois, United States K2 Services Full time

    Job SummaryWe are seeking an IT Service Desk Technician to join our team. As a member of our service desk team, you will provide technical support related to computer systems, hardware, or software via telephone, email, and chat tools.Responsibilities:Serve as the first point of contact to customers seeking help for hardware, software, network, or other...


  • Chicago, Illinois, United States K2 Staffing Full time

    About the RoleThe IT Help Desk Engineer position at K2 Staffing's client offers a challenging work environment, career opportunities, and ongoing training. This full-time role is based in Chicago, IL, and requires a skilled individual with experience in technical support, network infrastructure, and Windows servers.Key Responsibilities:New User Onboarding &...