Technical Support Lead
4 days ago
Are you passionate about delivering exceptional customer experiences?
About the RoleWe are seeking a skilled Technical Support Lead to join our team at Canonical. As a key member of our support organization, you will be responsible for managing a professional support team, ensuring timely responses to customer cases, and driving continuous improvement in our support service delivery.
The ideal candidate will have extensive CLI experience with Linux at a technical level, leadership experience, and a proven track record of high customer focus. You will also need to be comfortable working in a fast-paced environment and be able to take responsibility for delivering results to customers.
This is a remote opportunity, and we offer a competitive salary of $120,000 per year, as well as a range of benefits including 100% work-from-home, learning and development opportunities, and recognition rewards.
Key Responsibilities:
- Management of a professional support team
- Operational control and shift scheduling
- Accountability for key performance indicators (KPIs)
- Customer case management and escalation
- Continuous improvement of support processes and service delivery
Required Skills and Experience:
- Extensive CLI experience with Linux
- Leadership experience and preferably team management experience
- Confidence under pressure and high customer focus
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