IT Infrastructure Manager
3 weeks ago
The Manager, IT Infrastructure is a key role at 3D Systems, responsible for overseeing the design, implementation, and maintenance of the organization's IT infrastructure. This includes managing and working hands-on alongside a team of IT professionals, ensuring the reliability and performance of the network, servers, and storage systems, and aligning IT infrastructure with the strategic goals of the company.
Key Responsibilities
- Lead and manage a team of IT infrastructure specialists, including network engineers and system administrators
- Develop and implement strategic plans for IT infrastructure in line with organizational objectives
- Conduct regular performance reviews and provide coaching and mentoring to team members
- Manage the budget for the IT infrastructure department
- Manage incoming tickets and ensure team meets SLA requirements
Infrastructure Management
The Manager, IT Infrastructure will oversee the installation, configuration, and maintenance of hardware and software related to servers, networks, and storage in both data center and cloud environments. This includes ensuring the security, reliability, and efficiency of IT infrastructure, developing and implementing policies and procedures for infrastructure management, including disaster recovery and data backup, and monitoring infrastructure performance and making recommendations for improvements.
Project Management
The Manager, IT Infrastructure will plan and manage IT infrastructure projects, including upgrades, migrations, and new implementations. This includes collaborating with other departments and stakeholders to ensure infrastructure projects meet business needs, ensuring projects are completed on time, within scope, and within budget, and managing relationships with vendors and service providers.
Compliance and Security
The Manager, IT Infrastructure will ensure IT infrastructure complies with relevant compliance and regulatory standards, partner with the Cyber Security team to implement and maintain security software and policies, implement and maintain security measures to protect the organization's data and systems, and conduct regular security assessments and audits.
Requirements
The ideal candidate will have a Bachelor's degree in Information Technology, Computer Science, or a related field, and a minimum of 5-7 years of experience in IT infrastructure management. Proven experience in managing and leading IT teams, experience with network and server management, virtualization, and cloud services, and relevant certifications such as ITIL, PMP, or technical certifications are preferred. The candidate should also have strong leadership and team management skills, excellent problem-solving and decision-making abilities, and experience with IT project management.
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