Desktop Network Support Specialist

2 days ago


Rock Hill, South Carolina, United States Aptino, Inc. Full time

Job Title: Desktop Network Support

Job Summary:

We are seeking a highly skilled Desktop Network Support professional to join our team at Aptino, Inc. As a key member of our technical staff, you will be responsible for providing technical leadership, guidance, and advice to other engineers who are diagnosing, troubleshooting, testing, and operating the network.

Key Responsibilities:

  • Perform server installs and configure network infrastructure
  • Interact and communicate with stakeholders, involving exchange of detailed, technical information and coordination efforts
  • Summarize and log the results/findings of each activity in related trouble ticket databases reports when requested
  • Use various monitoring tools, scripts, and database queries to efficiently identify and understand service affecting issues
  • Responsibilities include surveillance, fault management, and event notification of the network infrastructure
  • Application Monitoring to include server hardware and Operating System
  • Performs diagnostic investigation into complex customer-impacting network issues to resolve and identify root causes
  • Provide technical support to end-users, engaging with stakeholders effectively
  • Work with vendors, service providers, and global teams to optimize network infrastructure
  • Ensure compliance with security policies, procedures, and participate in incident response
  • Participate in an on-call rotation for after-hours support and SLA response times
  • Contribute to improving and automating common issues, monitoring, and maintaining positive team relationships, including remote collaboration

Requirements:

  • Good knowledge on Event management and ITIL standards
  • Experience of working with CISCO for creating and handling RMAs/Cases
  • Experience of working with wireless technologies such as GSM, UMTS, or LTE Radio Access networks as well as IP networks, value added services, messaging platforms, and other system elements
  • Experience of working with Datacenter teams to perform the physical troubleshooting of devices

About Aptino, Inc.:

Aptino, Inc. is a leading provider of technical services and solutions. We are committed to delivering high-quality services and solutions that meet the needs of our clients.


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