Patient Services Associate

1 week ago


Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time
Patient Services Associate Job Description

Penn Medicine is committed to delivering exceptional patient care and service. As a Patient Services Associate, you will play a vital role in ensuring a positive experience for our patients and their families.

Key Responsibilities:
  • Arrival and Departure Activities: Assist patients with arrival and departure procedures, ensuring a smooth and efficient experience.
  • Patient Communication: Respond to patient inquiries, address concerns, and provide clear communication regarding appointment schedules, billing, and other important information.
  • Appointment Scheduling: Schedule appointments accurately and efficiently, utilizing knowledge of schedules and protocols to ensure seamless patient flow.
  • Point of Service Activities: Perform various point of service activities, including obtaining insurance cards, copays, and signatures, as well as updating patient information in our electronic health record system.
Requirements:
  • Education: High school diploma or equivalent required; associate degree preferred.
  • Experience: 2+ years of medical office experience or 2+ years of customer service experience required.
Why Join Our Team?

Penn Medicine is dedicated to providing a supportive and inclusive work environment that fosters growth and development. As a Patient Services Associate, you will have the opportunity to make a meaningful difference in the lives of our patients and their families.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional patient care and service, we encourage you to apply for this exciting opportunity.



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