Patient Services Associate

4 weeks ago


Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time

Job Title: Patient Services Associate - Cancer Center

Job Summary: We are seeking a highly skilled Patient Services Associate to join our team at the Cancer Center. The successful candidate will be responsible for providing exceptional patient care and support, ensuring a positive experience for our patients and their families.

Key Responsibilities:

  • Greets and interacts with patients in a pleasant and professional manner, on phone or in person.
  • Listens carefully and communicates clearly with patients to ensure understanding of patient's request.
  • Analyzes problems from the customer's point of view and learns/anticipates individual patient needs.
  • Documents needs, as appropriate, in EPIC and establishes positive relationships with patients by demonstrating knowledge of patient history, compassion, and responding to individual needs.
  • Handles stressful patient/customer situations appropriately and delivers seamless patient/customer service.
  • Ensures patient/family confidentiality, safety, and security, and identifies opportunities to improve the patient experience.
  • Ensures communication and collaboration with clinical staff and fellow co-workers to serve patients to the best of their ability.

Requirements:

  • High school diploma or equivalent required.
  • 2+ years of medical office experience or customer service experience.
  • Computer knowledge and skills, including proficiency in EPIC.
  • Ability to speak English for a business setting and customer-focused communication skills.
  • Critical thinking and multi-tasking skills.

About Us: Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. We believe that the best care for our patients starts with the best care for our employees.



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