Patient Services Associate
4 weeks ago
Job Title: Patient Services Associate - Cancer Center
Job Summary: We are seeking a highly skilled Patient Services Associate to join our team at the Cancer Center. The successful candidate will be responsible for providing exceptional patient care and support, ensuring a positive experience for our patients and their families.
Key Responsibilities:
- Greets and interacts with patients in a pleasant and professional manner, on phone or in person.
- Listens carefully and communicates clearly with patients to ensure understanding of patient's request.
- Analyzes problems from the customer's point of view and learns/anticipates individual patient needs.
- Documents needs, as appropriate, in EPIC and establishes positive relationships with patients by demonstrating knowledge of patient history, compassion, and responding to individual needs.
- Handles stressful patient/customer situations appropriately and delivers seamless patient/customer service.
- Ensures patient/family confidentiality, safety, and security, and identifies opportunities to improve the patient experience.
- Ensures communication and collaboration with clinical staff and fellow co-workers to serve patients to the best of their ability.
Requirements:
- High school diploma or equivalent required.
- 2+ years of medical office experience or customer service experience.
- Computer knowledge and skills, including proficiency in EPIC.
- Ability to speak English for a business setting and customer-focused communication skills.
- Critical thinking and multi-tasking skills.
About Us: Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. We believe that the best care for our patients starts with the best care for our employees.
-
Patient Services Associate
4 weeks ago
Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full timePatient Services Associate Job DescriptionPenn Medicine is dedicated to delivering exceptional patient care, conducting innovative research, and educating future healthcare professionals. As a Patient Services Associate, you will play a vital role in our tripartite mission.Key Responsibilities:Customer Service: Provide excellent customer service to patients,...
-
Patient Services Associate
1 month ago
Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full timePatient Services Associate PRN RolePenn Medicine is dedicated to delivering exceptional patient care, conducting innovative research, and educating future healthcare leaders.This PRN Patient Services Associate role is a key part of our team, supporting the delivery of high-quality care and ensuring a positive patient experience.Key Responsibilities:Assist...
-
Patient Services Associate II
1 month ago
Philadelphia, Pennsylvania, United States Jefferson Health Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Services Associate II to join our team at Jefferson Health. As a key member of our patient-facing staff, you will play a vital role in enhancing the patient experience by providing exceptional customer service and support.Key ResponsibilitiesGreet and check in patients at the front desk,...
-
Patient Services Associate
4 weeks ago
Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full timePatient Services Associate Job DescriptionPenn Medicine is committed to delivering exceptional patient care and service. As a Patient Services Associate, you will play a vital role in ensuring a positive experience for our patients and their families.Key Responsibilities:Arrival and Departure Activities: Assist patients with arrival and departure procedures,...
-
Patient Services Associate II
1 month ago
Philadelphia, Pennsylvania, United States Jefferson Health Full timeJob SummaryThe Patient Services Associate II plays a vital role in enhancing the patient experience by providing exceptional customer service and support in a fast-paced healthcare environment.Key ResponsibilitiesProcess patient arrival and departure activities with courtesy and professionalismObtain pre-certifications and pre-authorizations for procedures,...
-
Clinical Services Associate
4 weeks ago
Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full timeClinical Services Associate Job DescriptionPenn Medicine is committed to delivering exceptional patient care and advancing medical research. As a Clinical Services Associate, you will play a vital role in supporting our clinical teams and contributing to our mission.Key Responsibilities:Patient Care:Room patients promptly and prepare charts for visitsObserve...
-
Patient Services Coordinator
4 weeks ago
Philadelphia, Pennsylvania, United States Spectrum Health Services, Inc. Full timeJob SummaryThe Patient Services Representative plays a vital role in providing exceptional patient care and ensuring a smooth experience for patients arriving for medical and dental services. This position requires strong interpersonal skills, critical thinking, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesInforms patients...
-
Food Service Associate
4 weeks ago
Philadelphia, Pennsylvania, United States Thomas Jefferson University & Jefferson Health Full timeJob Summary:The Food Service Associate - Patient Meal Specialist is responsible for providing exceptional patient meal service, ensuring patient satisfaction, and maintaining a safe and sanitary environment.Key Responsibilities:Set up and stock assigned stations prior to service to facilitate meal service and ensure efficiency.Retrieve patient meal trays to...
-
Patient Services Associate
4 weeks ago
Philadelphia, Pennsylvania, United States Jefferson Health Full timeJob SummaryAs a Patient Services Associate at Jefferson Health, you will play a vital role in enhancing the patient experience by providing exceptional customer service and support. This is a Per Diem (as needed) position with scheduled hours between 8am-5pm, Monday through Friday.Key ResponsibilitiesProcess check in and/or check out, point of service...
-
Food Service Associate
4 weeks ago
Philadelphia, Pennsylvania, United States Jefferson Health Full timeJob SummaryAs a Food Service Associate at Jefferson Health, you will play a vital role in providing exceptional patient care through the preparation and delivery of meals and food items. Your attention to detail and commitment to maintaining a clean and safe environment will ensure our patients receive the highest quality care.Key Responsibilities...
-
Food Service Associate
4 weeks ago
Philadelphia, Pennsylvania, United States Jefferson Health Full timeJob SummaryAs a Food Service Associate at Jefferson Health, you will play a vital role in providing exceptional patient care through the preparation and delivery of meals and food items. This position requires a strong commitment to maintaining a clean and safe environment, adhering to proper food handling techniques, and upholding the highest standards of...
-
Philadelphia, Pennsylvania, United States Jefferson Health Full timeThe Patient Services Associate II plays a vital role in enhancing the patient experience by processing arrival and departure activities with courtesy and professionalism. They verify insurance, referrals, and patient demographic information, ensuring a seamless flow of patients to examination rooms. This role supports the delivery of the Jefferson Experience...
-
Patient Transport Associate
1 month ago
Philadelphia, Pennsylvania, United States Thomas Jefferson University & Jefferson Health Full timeJob SummaryThe Patient Transport Associate is a vital member of our healthcare team, responsible for the safe and efficient transportation of patients to and from various clinical areas. This role requires a high level of attention to detail, strong communication skills, and the ability to work effectively in a fast-paced environment.Key...
-
Patient Services Coordinator
4 weeks ago
Philadelphia, Pennsylvania, United States Penn Medicine Full timePatient Services Coordinator Job DescriptionPenn Medicine is dedicated to delivering exceptional patient care, conducting innovative research, and educating future healthcare leaders. As a Patient Services Coordinator, you will play a vital role in supporting our mission by providing top-notch patient services and ensuring seamless operations.Key...
-
Patient Services Coordinator
4 weeks ago
Philadelphia, Pennsylvania, United States Penn Medicine Full timePatient Services Coordinator Job DescriptionPenn Medicine is committed to delivering exceptional patient care, conducting innovative research, and educating future healthcare leaders. As a Patient Services Coordinator, you will play a vital role in supporting the delivery of high-quality care and ensuring a positive patient experience.Key...
-
Patient Transport Associate
4 weeks ago
Philadelphia, Pennsylvania, United States Thomas Jefferson University & Jefferson Health Full timeJob SummaryThe Patient Transport Associate is responsible for the safe and efficient transportation of patients to and from various clinical areas. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesTransport patients to and from inpatient rooms,...
-
Patient Transport Associate
4 weeks ago
Philadelphia, Pennsylvania, United States Jefferson Health Full timeJob SummaryThe Patient Transport Associate is responsible for the safe and efficient transportation of patients to and from various healthcare facilities. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesTransport patients to and from inpatient...
-
Patient Services Coordinator
1 month ago
Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full timePatient Services Coordinator Job DescriptionPenn Medicine is committed to delivering exceptional patient care and innovative medical research. As a Patient Services Coordinator, you will play a vital role in supporting our tripartite mission of providing the highest level of care to patients, conducting cutting-edge research, and educating future leaders in...
-
Patient Service Representative
1 month ago
Philadelphia, Pennsylvania, United States ZOLL LifeVest Full timeJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest...
-
Medical Support Specialist
4 weeks ago
Philadelphia, Pennsylvania, United States Front Desk Associate Full timeJob SummaryThe Medical Assistant plays a vital role in our healthcare team, responsible for obtaining patient records and test results, preparing treatment rooms for examinations, and assisting our practitioners during medical procedures.Key Responsibilities:• Room patients and update patient information into the electronic medical record system•...