Patient Services Associate

18 hours ago


Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time
Patient Services Associate Job Description

Penn Medicine is committed to delivering exceptional patient care and service. As a Patient Services Associate, you will play a vital role in ensuring that our patients receive the highest level of care and attention.

Key Responsibilities:
  • Provide Excellent Patient Service: Greet patients in a pleasant and professional manner, listen carefully to their needs, and communicate clearly to ensure understanding.
  • Manage Patient Flow: Coordinate patient arrivals and departures, manage patient calls and inquiries, and update patient insurance and billing information.
  • Perform Point of Service Activities: Obtain insurance cards, copays, signatures, and referrals as required, and update EPIC accordingly.
  • Ensure Patient Safety and Security: Identify opportunities to improve patient experience, ensure confidentiality, and maintain a safe and secure environment.
  • Collaborate with Clinical Staff: Work effectively with clinical staff and fellow coworkers to provide seamless patient service.
Requirements:
  • Education: High School Diploma or Equivalent
  • Experience: 2+ years of medical office experience or 4 years of customer service experience
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in EPIC and other automated systems

Penn Medicine offers a comprehensive benefits package, competitive salary, and opportunities for career growth and development. If you are passionate about delivering exceptional patient care and service, we encourage you to apply for this exciting opportunity.



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