Patient Services Associate II

4 weeks ago


Philadelphia, Pennsylvania, United States Jefferson Health Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Services Associate II to join our team at Jefferson Health. As a key member of our clinical operations team, you will play a vital role in enhancing the patient experience by providing exceptional customer service and support.

Key Responsibilities
  • Process patient arrivals and departures, ensuring a smooth and efficient flow of patients to examination rooms.
  • Obtain pre-certifications and pre-authorizations for procedures, verifying insurance and referrals as needed.
  • Interact with patients, visitors, and staff in a professional and courteous manner, providing excellent communication and problem-solving skills.
  • Maintain accurate and up-to-date patient records, adhering to HIPAA privacy and security requirements.
  • Collaborate with healthcare teams to ensure seamless patient care and resolve any concerns or issues that may arise.
Requirements
  • High School Diploma or equivalent required.
  • Customer service and/or patient-facing healthcare experience preferred.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to providing a work environment that is inclusive, supportive, and respectful of all individuals.

Jefferson Health is an equal opportunity employer, dedicated to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability, or any other protected group or status.



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